Contact Form Doesn't work for Mobile submissions

Anar Tofi

• May 30, 2020 23:14

I set up the contact form with Wordpress and with SMTP, works for web submissions but not for mobile. The submission is saved as a "Lead" in the dashboard, but no email notifications go through. 

Error shows: "Your email was not sent"  

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  Anar Tofi

  • May 31, 2020 02:06

  To update, I was able to get it to work with an additional updates to SMTP settings, but there is a different issue which i think is a brizy bug -- I am getting double emailed for every submission, because the brizy window won't let me "unselect" wordpress in the contact form's email settings. So I am receiving an email from the wordpress mailer, and another form the smtp mailer. Neither can be removed from the form's settings.

  When i go to the button for form submission, and try to either click the checkbox or the icon in the email options (the one that offers wordpress, smtp, gmail), it takes me to the form fields (email, reply-to, etc) and i can only update those entries, no option to just disable the wordpress email tool. if i try to just delete these fields and leave them empty, i cannot submit or "continue" because there is a mandatory email-to field.

  I think there should be a way to remove the wordpress option as the emailer? or not allow two simultaneous email sending options to operate?

  in summary, it seems both wordpress and smtp are sending emails and i can't turn either off. 

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  Alex

  • June 01, 2020 13:22

  Hi,

  we are aware of this problem. The solution, for now, will be to duplicate the form and configure only the option you need(SMPT or WordPress).

   

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