Unable to login to Brizy Cloud via brizy.cloud domain

typo ware

• May 30, 2020 04:59

Hello,

I can't seem to log in from the Brizy Cloud dashboard. Even after requesting for change of password and setting up the new password, I cannot log in with the error message "Invalid credentials". But the email & password are correct.

Please assist as I have set up team members to the editor the site but unfortunately they face similar problem unable to login.

As the administrator, I had to log in via brizy.io/account to gain access to my BrizyCloud page/sites.

Your immediate assistance is very much appreciated.

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  Sandra Prunici

  • June 01, 2020 11:53

  Hi,

  Thanks for reporting this to us.

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message your email of the Brizy Cloud account and of your team members that has the same problem?

  Thanks!

  Best regards,
  Sandra

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  Jenna Zantua

  • August 24, 2020 15:33

  I have the same issue - i cannot login but have the correct username and pw

   

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  Sandra Prunici

  • August 25, 2020 08:47

  Hi, Jenna,

  Could you please send us the email of your Brizy account?
  Thanks!

  Best regards,
  Sandra

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  Kris Keyton

  • November 26, 2020 08:38

  i have same issue 

   

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  Sandra Prunici

  • November 26, 2020 13:12

  Hi Kris,

  I already send you a reply in this post. Could we please continue the discussion there?

  Thanks!

  Best regards,
  Sandra

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  Russ Johns

  • October 25, 2021 00:42

  Help, Support Looking for access. 

  
  I'm having the same issues with access to my Cloud studio account 
  I need to get access and create updates for the cloud account. 
  
  Please advise. 
  Russ 

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  Permanently deleted user

  • October 25, 2021 08:46

  Hi Russ,

  I created a private ticket on this request. You had to receive a notification regarding this on email.

  Best regards, Nelea. 

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  Arthur Caldas

  • October 25, 2021 08:54

  Me too, I changed my password thinking that was the issue, but it is still happening! 

  I accidentally created a website on the wrong domain, now I just need to save it and add it to the correct one. 

  Should be simple, but not being able to log in makes it impossible. 

  Please help me solve this 

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  Doina P

  • October 25, 2021 11:19

  Hello Arthur,

  Thank you for your message!

  I have created a ticket for you and we will continue our discussion there. Please respond to it!

  Best regards,

  Doina

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