You Tube Video stopped working on a page!

Randy Jura

• May 28, 2020 20:24

Greetings,

Have a youtube video URL on a page within a typical video element box. Worked great for about a week and up until 24 hours ago, but now you cannot click on and play the video anymore, though the video box and link remains. The little youtube icon in the center no longer turns red like it does when you click it to play.

The strange thing is that when I install that very same video URL onto a new Brizy page entirely that I made just to test it, it plays just fine on that page on the same site! Also, if I move the video around inside the page, it still doesn't play. Other youtube video links play fine, just not the one I want seeming to limit just that one video. Anyway, I suspect a ticket is in order, but I'll wait for a Brizy Support staff to say what's next!

Randy

 

0

• 

  Sandra Prunici

  • May 29, 2020 06:30

  Hi Randy,

  Could you please check if the video has a public video and not a private? Also, could you check please if you have the latest versions of Brizy Free (1.0.124) and Brizy Pro (0.0.41)?

  Also, could you try to deactivate all plugins and the theme? 

  Thanks!

   

  Best regards,

  Sandra

  0
• 

  Randy Jura

  • May 29, 2020 13:00

  Hi Sandra.

  Yes, I have the latest versions of Brizy Free and Pro, 1.0.124 and 0.0.41. The video is most certainly public. You can view

  it yourself, it's a public book trailer: https://www.youtube.com/watch?v=FkPHhqTGQg4

  I did deactivate all plugins except one, Updraft back up plugin. I just installed that this AM to safeguard against loss during

  this process, it obviously has nothing to do with the current problem. I did not deactivate Brizy. I did change from the theme in use at the time of the problem from Underwood to basic hello. I think I misunderstood you as you cannot deactivate all themes on Wordpress, you have to have at least one. Having said that, demoting the theme to Hello and all of the plugin deactivations had no effect. The video still does not play on the front page as intended. (though it does play perfectly through a simply link to it on youtube. Hope all of this helps. Next steps?

  Randy 

  0
• 

  Randy Jura

  • May 29, 2020 14:14

  UPDATE:  I fixed the problem already Sandra. It seems that it was a corrupt block. I simply recreated the needed blocks and deleted the old block, reinserted the video element and now is all fine for now. Thank you for helping. I will get back to you if this happens again. 

  0
• 

  Sandra Prunici

  • May 29, 2020 15:01

  Great! I'm happy to hear this!

  Yes, of course, if you will encounter this problem again, please feel free to contact us and we will be happy to help you!

  Have a great day!

   

  Best regards,

  Sandra

  0

Please sign in to leave a comment.