Cancel subscription.

miguelvier

• May 28, 2020 16:49

Hi. How can I be sure that I actually cancelled my subscription?

It's due tomorrow and I just tried to cancel it but didn't get any confirmation.

Can you please confirm I will not be charged tomorrow for another year?

Thank you.

Miguel.

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• 

  Sandra Prunici

  • May 29, 2020 06:04
  • Edited

  Hi Miguel,

  Actually we give the refund to all users who asked this and did not postpone this but yes, we can check you again. Could I ask you if you did you write to us with the refund request? When and where did you write to us? Did you have a ticket number? 

  Thanks!

   

  Best regards,

  Sandra

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  miguelvier

  • May 29, 2020 09:29

  Hi Sandra,

  I did not write for a refund. I just wanted to stop the subscription before the due date so I won't get charged for renewal.

  I wrote you yesterday, which was a day before the expiration date on my subscription. I do not have a ticket number.

  I checked my Brizy account but I'm still not sure if it's cancelled or not.

  Could you tell me what is the status, please.

  Thank you.

  Miguel

   

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  Sandra Prunici

  • May 29, 2020 10:23

  Ok, ok, I'm sorry for my misunderstanding and thank you for clarification. At the moment, we didn't renewal automatically the subscription. If you didn't buy manually again a license, we didn't continue your subscription. 

   

  Best regards,

  Sandra

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  miguelvier

  • May 29, 2020 11:33

  Ok. Great.

  Thank you for clarifying that.

  Best regards.

  Miguel

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  Sandra Prunici

  • May 29, 2020 11:38

  Thank you too!

  Have a great day!

   

  Best regards,

  Sandra

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  Derek Hansen

  • June 21, 2020 05:19

  That's bullshit, I was just automatically billed and renewed and I'm trying to figure out how to cancel. I don't remember agreeing to any automatic billing. 

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  Sandra Prunici

  • June 22, 2020 13:08
  • Edited

  Hi Derek,

  Last week we add a new modification in payments and added the "Auto-renew" possibility. When your account is near to finish, we send you a message to inform regarding this https://jmp.sh/w6tK1qF. If you don't want to renew the license, you have to go to your Brizy account and cancel the account https://jmp.sh/4HNwetS.

  If you were billed, we can make the refund and return you the money. For this, we will need the Order Id.

  Thanks!

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