400 error for client trying to login

David Bentley

• May 26, 2020 14:29

Oops! An Error Occurred

The server returned a "400 Bad Request".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

 

My client is getting the above when they try to log in to the cloud account to edit their site as an EDITOR.

 

I saw someone else posted this a month ago. Is this not resolved?

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  Sandra Prunici

  • May 26, 2020 15:22

  Hi David,

  Could you please ask your client to validate his/her account? For this, she/he should enter in her/his Brizy account and from Account to re-send a verification/validation email. In that email, he/she will receive a validation button and he/she should click on it.

  If your client validated his/her account, please try to delete the browser cache.

  If none of this suggestion works, please send to us the email of your client.

  Thanks!

   

  Best regards,

  Sandra

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  Ed Domingo

  • June 12, 2020 16:46

  Hey Sandra,
  
  Here is the email address. He is not finding any option to validate the account.

  

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  Sandra Prunici

  • June 15, 2020 07:32

  Hi Ed,

  The account with this email address jeff.halevy@gmail.com is validated. Could you please log-out and log-in in your Brizy site, delete site and browser cache and then check if all is fine now?

  Thanks!

  Best regards,
  Sandra

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