where i can find an emaladress of brizy where i can send an attachment. or pics for better aunderstanding my issue

Margit Ebbert

• May 27, 2020 09:10

where i can find an emaladress of brizy where i can send an attachment. or pics for better aunderstanding my issue? i just spoke with somebody from brizy via facebook.

thankyou very much

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  Alex

  • May 27, 2020 13:16
  • Edited

  Hi,

  you can add all the problem details here. If there is a problem that needs to be inspected, we will create a private ticket and there you will send us all the login details.

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  Margit Ebbert

  • May 28, 2020 07:32

  Hi theme support team,

  We are trying to make site in Multilanguage but here are some issues which are not solving are related to vehicles function all other is working fine.

  We are using wpml plugin for translation and we have contacted with them for this issue and they have tried on this theme which was old version of theme so everything on old version is working fine and here we are using updated new version they are saying that is issue of theme compatibility like not supporting the  wpml so theme support team can fix it even by setting it or putting previous version .

  The issue is that when we add new car in main German version that is working fine when we translate it in English or French some fields are not working fine here is screen shot of them there are like fuel type car type etc. When we translate it that takes wrong values in other languages for example if I will all fuel type in German fuel and translate that will show in English as electric not fuel. And on English front page the type is fuel but in backend that is taking electric and also storing in electric category

  We are too much worried about all please help us and set it if we put fuel category that should go in translated versions also in fuel not other.

  Here added a car in german with this information

   

   

  (Picture)

  But when we translate it  that is taking these values

  There is no issue of translation everything have been translated professional way and also wpml support team have checked all

  Thank you we are waiting for your good response.

  PS. we got this support link from soembody of brizy via Facebook Messenger.

   

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  Alex

  • May 28, 2020 13:30

  Hey,

  I'm afraid I have bad news for you. Here's the Brizy Community and we can offer here support only for Brizy builder. 

  Looks like you have a problem with an old Themefuse theme - Autotrader. As you may know, Themefuse themes are no longer supported since March 1 and we can no longer provide support.

  If you have any problems with Brizy, I will gladly help you but I can't do much if you have a problem with the theme.

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  Jeff Noon

  • May 28, 2020 14:10

  I keep getting a broken image attachment in the Brizy builder. 

  Seems to be putting in a strange url to the file or something...

  
  

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  Alex

  • May 28, 2020 14:25

  Hi Jeff,

  please create a new post with the problem and we will look into it. This comment does not refer to the topic of the current post and we could confuse the author.

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  Margit Ebbert

  • May 29, 2020 06:33

  hello support team,

  we know that the support was end in march 2020, but we love the template autotrader and we wont change it yet.

  please could you take a look on our backend it seems that it will be easy to slove that problem from your team or autor.

  Just one last time support please

  All the Best from Germany

  Ebbert 

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