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The email on Contact Form plugin is not working > message is not sending although everything seems to be correct.

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3 comments

  • Sandra Prunici

    Hi,

    Did you have the hosting from Godaddy? If so, the problem happened on the form is caused by a restriction of Godaddy to integrate a form with Gmail. Unfortunately, Godaddy "refuses to send with a From address belonging to any aol, gmail, yahoo, hotmail, live, aim, or msn domain (see their docs). This is because all those domains deploy SPF and DKIM anti-forgery measures, and faking your from address is forgery." The source of this information is here https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting (try to find the SMTP connect() failed)).

    Regarding the recaptcha - here you can find more details regarding this https://developers.google.com/recaptcha/intro At the moment, Brizy form works with recaptcha v3 and v2 Invisible.

    Best regards,

    Sandra

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  • Crystal Vo

    Hello,

    I'm having the exact same issues, and I don't have go daddy. I followed the Brizy youtube video:

    https://www.youtube.com/watch?v=ceRRayuv2uw

    And it didn't work for me. Please help. 

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  • Sandra Prunici

    Hi Crystal Vo,

    Could you please give us more details regarding this problem? How did you connect the form? Did you use the WordPress integration, Gmail or one the form integration? Could you please send us the URL of the page where you add the form and receive this problem? If you don't want to make it public, let us know and we will delete it before approving.

    Thanks!

    Best regards,
    Sandra

     

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