Repetitive Error Cannot Edit Pages

Dan Toombs

• May 19, 2020 06:53

Hello, when editing a page in Brizy on multiple websites, my team and I keep getting attached error. Been persistent now for weeks. Once page is refreshed 8 out of 10 times the content changes are not saved. 

Thanks

 

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  Sandra Prunici

  • May 19, 2020 09:11

  Hi Daniel,

   

  We don't recommend editing the same site or page at the same time by 2 or more users. This pop-up inform you that on this page was made already some modifications in a different tab and you have to refresh the page. Therefore, you can lose the work you did because the page was "Update" by someone else at the moment you edited the page. Therefore, when you finish the edit and want to update the page, you receive this notification and you can't update the page because it was already updated. Therefore I suggest opening the page only in one tab and by a single user. Also, this notification can appear, when somebody makes some modification in the general settings of the site and you at this moment edited the page.

   

  Best regards,

  Sandra 

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  Dan Toombs

  • May 19, 2020 10:18

  Thanks Sandra. Yes we’ve tried this and still no luck. The error still persists 

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  Sandra Prunici

  • May 19, 2020 10:34

  Did you try to edit the page and no other user has worked on the site? In this case, I suppose that you have opened a new window where is open on the same page. Could you check this?

   

  Best regards,

  Sandra

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