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This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser.

Comments

17 comments

  • Francesco Lanni

    This issue has been resolved by disabling mod_security. Looking at the error log, it was detecting all sorts of injections and cross scripting. Now seems to be working,

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  • Alex

    Hi,

    It is difficult to assume a cause now. This must be inspected and depends on what errors are in the console. Mod_security is probably blocking some required requests.

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  • Francesco Lanni

    Hi Alex!

    Thank you for responding. When I checked the error log, it was throwing lots of mod_security Rule IDs. Do you guys need those?

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  • Alex

    ohh, there can be a lot of causes. There may be some rules that do not allow requests to admin-ajax but this is necessary for Brizy. Have you tried disabling Brizy and checking for error logs? Do these errors no longer appear if Brizy is disabled? It could be the cause in something else :) 

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  • Francesco Lanni

    mod_security doesn’t impact anything. All of the errors in the log have a file path to Brizy which is how it was identified so quickly. In other words, it stuck out like a sore thumb... everything is working now... I do plan I’m looking at the specific security IDs.

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  • Ramz Repollo

    Hi.. I am having the same issue.

    Pressing the Update button on the editor opens an error window that says "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser."

    But that only seem to happen when I edit that one specific page.
     
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  • Alex

    Hi,

    I have created a ticket for you so please send your login details there and we will look into it. Also, please mention on which page it happens. We can't reproduce this on our side so we need to inspect it on your WordPress installation. Thanks.

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  • Viktor M

    Hi, I am experiencing the exact same problem as described here

    Has there been any development on this?

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  • Alex

    From what I see, you already have a separate post on this issue. Let's continue there. My colleague Sandra will create a private ticket for you and we will inspect the issue if it is the case.

     
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  • Fabio Drko

    I'm having the same problem on all of my pages. Any solution for this problem?

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  • Alex

    Hi Fabio,

    in the previous case there was a server-side issue. Can you please send a screenshot of the errors that appear in the browser console?

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  • Fabio Drko

    Hello,

    attached is the screenshot.

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  • Alex

    Hi,

    I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  • Valentina Forero Cortes

    Hi,

     

    I am having the same issue but only in one of our pages. And sometimes the page will not even load (see screenshots)

    Could someone please check?

     

    Thank you in advance

     

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  • Alex

    Hi,

    Please confirm that you have Brizy Free - 2.0.6 and PRO 2.0.3 and confirm that you have the same problem even if you disable all external plugins. After that, I will create a private ticket and we will inspect the problem on your site. Thanks.

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  • Valentina Forero Cortes

    Hi Alex, 

    I cant upgrade the PRO version as I am unable to add the license key. Required activation parameter [domain] not passed

     

    We changed the domain in which we have acquired for the first time brizy PRO not sure if it has something to do, from venues.tiqets.com to tiqets.com/venues/ and ow I am trying to use it in tiqets.com/blog/

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  • Alex

    Hi,

    you can delete the PRO plugin and reinstall it manually. Just download it from your Brizy account and install it on your WordPress installation. This way you will have an updated plugin.

    Please let us know if you have an activation issue after a manual update.

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