Fatal Error while trying to deactivate Licens to canche to live time.

Hayo Kindermann

• May 14, 2020 09:57

I have to change briuzy Key but every time I try to deactivate te expired licence to change the key I get an Fatal Error.

Fatal error: Uncaught Brizy_Editor_Exceptions_DataVersionMismatch: Unable to save entity. The data version is wrong. in /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-content/plugins/brizy/editor/entity.php:172 Stack trace: #0 /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-content/plugins/brizy/editor/entity.php(92): Brizy_Editor_Entity->saveDataVersion() #1 /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-content/plugins/brizy/editor/project.php(280): Brizy_Editor_Entity->save(0) #2 /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-content/plugins/brizy-pro/admin/license.php(34): Brizy_Editor_Project->save() #3 /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-content/plugins/brizy-pro/admin/license.php(181): BrizyPro_Admin_License->removeLicense() #4 /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-includes/class-wp-hook.php(286): BrizyPro_Admin_License->handleKeyDeactivation('') #5 /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-includes/class-wp-hook.php(310): WP_Hook->appl in /kunden/207232_48155/webseiten/klein-aber-fein-info/wp-content/plugins/brizy/editor/entity.php on line 172

 

Wow can I degregister to change the key to livetime licence.

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  Sandra Prunici

  • May 14, 2020 10:32

  Hi Rolf,

   

  I see that you create another ticket regarding this problem and I already send to you a response there. 

  Also, I want to concretise if you deactivated the license from the Brizy account too and when did you receive this error? Did you receive it when you click on the "Deactivate" button from the dashboard?

  Thanks!

   

  Best regards,

  Sandra

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  Hayo Kindermann

  • May 15, 2020 06:51

  I have deactivated the licensce via the brizy Dashboard, but I still get the fatal error in WP if I try to deactivate it there.
  Only change right now is that ther is a flag an WP Dashboard that the licensce is expired.

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  Sandra Prunici

  • May 15, 2020 07:10

  Hi Rolf,

   

  I create a private ticket regarding this inconvenience. Could we please continue the discussion in private? Also, could you please attach to this ticket the WP credentials and the email of your Brizy account?

  Thanks!

   

  Best regards,

  Sandra

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