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Page Template

Stefan Blejeru

Hello , i am a beginner user in  wordpress . Testing out Brizy and Astra Theme for my site . I have a problem in the page builder that is not switching the page template from Brizy Template to Default . Its blocked on Brizy template setting and my Menu and Footer has disappeared . Any ideas how to fix it? Thank you ! 

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Comments

10 comments

Date Votes
  • Sandra Prunici

    Hi Stefan,

    Did you try to change the Page template from the Brizy builder? https://jumpshare.com/v/rcVVsqmTS50oiq1avOdv 

    Also, could you check if you have the latest Brizy Free and Brizy Pro updates?

     

    Best regards,

    Sandra

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  • Stefan Blejeru

    Hello Sandra , thanks for the reply ! Yes i have checked the latest update . I have tried to switch page template from the builder but it not worked .It was always set on Brizy Template mode . I have restored wordpress  from a previous backup and now is working just fine . Thank you!

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  • Sandra Prunici

    Hi Stefan,

    Thank you for updating us regarding this situation. Did you make some changes in the themes files or WP files after you make the update? This details will help you to understand what caused this problem and help other people. 

    Thank you for your cooperation!

     

    Best regards,

    Sandra

     

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  • Stan Decaluwé

    Hi, im having the same problem...

    Can someone help me?

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  • KC George

    Hi Stan,

    We will need to check your WordPress Dashboard to help fix this issue. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

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  • Ariel H.

    Hi Stan,

    Thank you for your cooperation.

    We have received the password reset link. However, when we try to access it, it shows that the page is not found.

    It is possible that you have a security plugin in place that restricts access to the login page. To allow us to inspect your site, could you please temporarily disable it or allow access from India and the Philippines.

    Best regards,
    Ariel H.

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  • Stan Decaluwé

    Hi, no the problem is that the domain name has not been connected yet to the current wordpress site. There for you need a IP adres from te site installed on your pc. 

    Before I give it to you, is there anyway you can verify that you guys are indeed from brizy and this isn't a way to steal my page?

     

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  • Ariel H.

    Hi Stan,

    Thank you for the update.

    Kindly send the IP address to communitysupport@brizy.io. Please note that only Brizy employees have access to this email account.

    Best regards,
    Ariel H.

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  • Ariel H.
    • Edited

    Hi,

    Thank you for your cooperation.

    I was able to access your site; however, it is running slowly on my end and Brizy is not loading properly. However, I noticed that there are multiple page revisions on this page, which may be causing the issue, particularly when switching templates and saving changes to your pages. Each revision adds redundant data to the postmeta and term_relationships tables, leading to an increase in your database size.


    To resolve this issue, I recommend following the steps outlined in this link:
    https://www.elegantthemes.com/blog/wordpress/how-to-manage-wordpress-revisions-to-optimize-site-performance

    The article provides a manual method of limiting page revisions using PHPMyAdmin, or you can use WP Optimize, which offers a simpler solution.

    Please give these suggestions a try and let me know the results.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Stan,

    We managed to change the template of your contact page to default and save the changes.


    Best regards,
    Ariel H.

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