email NOT SENT IN CONTACT FORM

Duane Perry

• May 06, 2020 15:37

My contact forms on my pop up aren't working.  I'm in the current BRIZY version, I've 'allowed less secure apps' in Google, I've added Wordpress option & STILL receiving EMAIL NOT SENT when testing the form.

kapowschool.com/kidzone click 'BE OUR GUEST LIVE'

 

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  Sandra Prunici

  • May 07, 2020 11:53

  Hi Duane,

  Could you please give more details regarding how did you create the form? What form integration did you use? Could you check if you follow all the steps from this tutorial? https://www.youtube.com/watch?v=ceRRayuv2uw 

  If you followed all the steps from the tutorial and you still find this problem, please send to us in a private request your WP credentials to check the form.

  Thanks!

   

  Best regards,

  Sandra

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  Duane Perry

  • May 20, 2020 20:34

  I've deleted the previous contact forms I customized & recreated new ones using just the template with no alterations & it failed.

  My wordpress credentials for www.kapowschool.com :

   

  PLEASE HELP!!!!!!

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  Sandra Prunici

  • May 21, 2020 08:26
  • Edited

  Hi Duane,

  Thank you for credentials but I would recommend to send them in a private request because this platform is public. I deleted them from here but saved them to check the problem. Therefore we suppose that you have a Godaddy hosting and the problem happened on the form is caused by a restriction of Godaddy to integrate a form with Gmail. Unfortunately, Godaddy "refuses to send with a From address belonging to any aol, gmail, yahoo, hotmail, live, aim, or msn domain (see their docs). This is because all those domains deploy SPF and DKIM anti-forgery measures, and faking your from address is forgery." The source of this information is here https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting (try to find the SMTP connect() failed).

   

  Best regards,

  Sandra

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