Error when video background loop

Anar Tofi

• May 03, 2020 23:59

When I add a youtube video as a background, it will add and preview/load, but then if I set the option to "loop", the block "crashes" and shows this error:

 

An error happened while trying to display this block
You can open an issue or remove this block

 

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  Alex

  • May 05, 2020 15:32

  Hi,

  Can you please confirm you have this problem with the latest Brizy versions - Free 1.0.124 and PRO 0.0.41? If so, please provide your login details in a private request and we will look into it. Thanks.

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  Carlos Azeredo

  • July 06, 2020 15:05

  I am having the exactly same problem in 1.0.126/ 0.0.41 version. When I set loop, the messag appears:"Ocorreu um erro ao tentar exibir este bloco. Você podeAbrir um chamadoouRemova este bloco".

  Prt screen attached.

  

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  Carlos Azeredo

  • July 06, 2020 16:43

  Actually, I have just discovered it does not work only when I try to put a video is a carrousel with other images. Thats ok for me.

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  Alex

  • July 07, 2020 11:34

  Hi Carlos,

  can you please give us more details? How can we replicate this? Did you add a video background to a section that contains a carousel with images? Can you please send a screen recorder?

   

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  Carlos Azeredo

  • July 08, 2020 14:35

  Hey Alex,

  yes, I can.

  https://www.youtube.com/watch?v=1iUijV0T-7M

   

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  Alex

  • July 08, 2020 15:59

  Thank you for all these details. Best wishes to Filea :D 

  I was able to replicate the issues with background video loop and slider so I created an internal issue and we will fix this in one of the next updates. Sorry for the created inconvenience.

   

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  Carlos Azeredo

  • July 08, 2020 16:15

  Nice. Thaks for the support!

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  Alex

  • July 09, 2020 12:03

  Anytime ;) 

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  Charlie Moss

  • October 09, 2020 21:54
  • Edited

  I have the same issue. As soon as the "loop"switch is enabled, crash.

  This was reported 3 months ago and there have been many updates. Has this issue been forgotten?

  https://nimb.ws/O9ac8L

  This is a demo site with only Brizy & Brizy Pro installed (both up-to-date), the Disable Comments plugin (up-to-date) and the default 2020 theme. The rest is out of the box.

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  Alex

  • October 12, 2020 11:31

  Hi,

  that's strange. The same scenario works well for me: https://jmp.sh/sjlLPjL You mentioned that you have PRO, but from what I see you can't add the premium sections. Can you please confirm you have the latest Brizy PRO version 2.0.6 and it is activated? Also, try to disable Brizy PRO plugin and test the same with Brizy Free(2.0.13) only.

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  Charlie Moss

  • October 12, 2020 11:59
  • Edited

  Hi Alex,

   

  I'm not sure if Brizy pro 2.0.6 was active before. I have redone the test, ensured it is active, and exactly the same thing has happened.  Also, with Brizy Pro deactivated.

  https://nimb.ws/WPLRvg

  Strange that it works for you.  Are you using a local server?

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  Alex

  • October 12, 2020 15:42

  I'm on a live server. I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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