Fatal Error since WordPress update

Completed

Reliasys Technologies

• April 20, 2020 12:57

Good Morning Support,

Since WordPress was updated to 5.4 we have been getting the following message

Fatal error: Uncaught Error: Call to private method BrizyPro_Admin_WhiteLabel::getEnabled() from context 'Brizy_Editor' in /home1/accuairhvac/public_html/wp-content/plugins/brizy/editor.php:130 Stack trace: #0 /home1/accuairhvac/public_html/wp-includes/class-wp-hook.php(287): Brizy_Editor->wordpressLoaded('') #1 /home1/accuairhvac/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home1/accuairhvac/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home1/accuairhvac/public_html/wp-settings.php(562): do_action('wp_loaded') #4 /home1/accuairhvac/public_html/wp-config.php(77): require_once('/home1/accuairh...') #5 /home1/accuairhvac/public_html/wp-load.php(37): require_once('/home1/accuairh...') #6 /home1/accuairhvac/public_html/wp-blog-header.php(13): require_once('/home1/accuairh...') #7 /home1/accuairhvac/public_html/index.php(17): require('/home1/accuairh...') #8 {main} thrown in /home1/accuairhvac/public_html/wp-content/plugins/brizy/editor.php on line 130

I found where we could enable White Label by going to 

http://accuairhvac.com/wp-admin/?brizy_enable_wl=true

I did that and it says Brizy needs to resume setup. I tried that but it comes back to the previous error. So I figured all this happened because of the WordPress update. So I dropped the version from 5.4 to 5.3.2 then 5.3.1. Now I am getting this message.

Fatal error: Uncaught Error: Call to private method BrizyPro_Admin_WhiteLabel::getEnabled() from context 'Brizy_Editor' in /home1/accuairhvac/public_html/wp-content/plugins/brizy/editor.php:130 Stack trace: #0 /home1/accuairhvac/public_html/wp-includes/class-wp-hook.php(288): Brizy_Editor->wordpressLoaded('') #1 /home1/accuairhvac/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /home1/accuairhvac/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home1/accuairhvac/public_html/wp-settings.php(545): do_action('wp_loaded') #4 /home1/accuairhvac/public_html/wp-config.php(77): require_once('/home1/accuairh...') #5 /home1/accuairhvac/public_html/wp-load.php(37): require_once('/home1/accuairh...') #6 /home1/accuairhvac/public_html/wp-admin/admin.php(34): require_once('/home1/accuairh...') #7 /home1/accuairhvac/public_html/wp-admin/index.php(10): require_once('/home1/accuairh...') #8 {main} thrown in /home1/accuairhvac/public_html/wp-content/plugins/brizy/editor.php on line 130

Can someone please help get this back up? It seems like every time Brizy has an update it will break the sites until we run the update. It would be nice if I can get it built and not have to worry about doing the updates.

Thanks,

Mike

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  Reliasys Technologies

  • April 20, 2020 13:25

  I just tried to restore from a backup when we know the site worked but that didn't fix the issue either. I am out of ideas.

   

  Thanks,

  Mike

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  Alex

  • April 20, 2020 14:07

  Hi Mike,

  there have been several posts regarding this and all you have to do is to delete the Brizy folder manually via FTP and then re-install the latest Brizy PRO version(0.0.40).

  Here are similar discussions:

  https://support.brizy.io/hc/en-us/community/posts/360061399211-problem-with-plugin-Brizy-Pro-on-my-website

  https://support.brizy.io/hc/en-us/community/posts/360060238972-Site-is-Experiencing-a-Technical-Issue

  https://support.brizy.io/hc/en-us/community/posts/360060749272-How-to-fix-this-error- 

  Please manually re-install Brizy PRO. Also please make sure that Brizy Free is also the latest version(1.0.123) when installing PRO.

  If a manual re-installation does not solve your problem, please let us know.

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  Reliasys Technologies

  • April 20, 2020 15:45

  Thanks, I will give it a shot and update as soon as I know if it works.

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  Reliasys Technologies

  • April 20, 2020 15:58

  That worked. Thanks,

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  Alex

  • April 21, 2020 11:29

  I'm glad to hear that. I hope this doesn't happen again.

   

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  Muamer Muhic

  • June 02, 2020 13:12

  Hi guys. I have the same problem. I listend to the advice, and manually deleted brizy-pro folder in c-panel. Now, I get a set of warnings:

  Warning: include(/home1/besserhe/public_html/radna/wp-content/plugins/brizy/public/views/templates/brizy-blank-template.php): failed to open stream: No such file or directory in /home1/besserhe/public_html/radna/wp-includes/template-loader.php on line 106
  
  Warning: include(/home1/besserhe/public_html/radna/wp-content/plugins/brizy/public/views/templates/brizy-blank-template.php): failed to open stream: No such file or directory in /home1/besserhe/public_html/radna/wp-includes/template-loader.php on line 106
  
  Warning: include(): Failed opening '/home1/besserhe/public_html/radna/wp-content/plugins/brizy/public/views/templates/brizy-blank-template.php' for inclusion (include_path='.:/opt/cpanel/ea-php72/root/usr/share/pear') in /home1/besserhe/public_html/radna/wp-includes/template-loader.php on line 106

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  Alex

  • June 03, 2020 12:25

  Hi,

  I have created a private ticket for you so please send the login details there and we will look into it. Thanks.

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  Muamer Muhic

  • June 04, 2020 13:24

  I'm sorry for not answering right away. I've fixed the error by manually "updating" brizy pro. Actually I had to copy Brizy pro folder from other site and pasted it in the wp-content/plugins of this site. 

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  Alex

  • June 04, 2020 14:55

  I'm glad to hear that. 

  Let us know if you need anything else.

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