Unable to access PRO features

Christopher Feret

• April 18, 2020 10:00

Hi 

I paid for the Single Lifetime deal that was advertised to include Builder PRO Features Access (Elements, Pop-up builder, Premium design). When I log-in to Brizy these features are locked and require Pro access? This does note appear correct? Can you please assist.

 

 

Kind regards,

Chris

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• 

  Bogdan Condurache

  • April 18, 2020 10:09
  • Edited

  Hello Chris,
  thank you for contacting us.
  
  As I have replied via email already, the issue is that in our records there is no payment processed and no purchase whatsoever for your provided account. Did you buy Brizy from our site (brizy.io) or did you get a deal, like the one on AppSumo?
  
  If the latter, than you should have received from them a special code that needs to be redeemed on our site, in order to get access to Brizy PRO.
  
  I'd love to help more, but I just don't have enough info to go forward. Can you provide us with more details via email please?
  
  

  All the best,

  Bogdan Condurache,
  Brizy Design team

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  Rahul Som

  • May 10, 2020 07:50

  Hi Team,

   

  I have made payment for Brizy pro through Paypal but the license is not updated. Please HELP!

   

  Regards,

  Rahul Som

  Ph: +919957213789

  Email: raul.som@gmail.com

  

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  Bogdan Condurache

  • May 10, 2020 10:54

  Hello Rahul,

  I have checked our records and your account is registered under a different email - it is listed as the one you posted above but without the "." (dot) between the names. You might have mispelled your email address at checkout.
  
  Please let us know if you want us to change the email address to the other one, so you can receive the automatic email correctly and login to your account.

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  Rahul Som

  • May 10, 2020 11:37
  • Edited

  Yes. My exact mail id is raul.som@gmail.com with the "."

  I'm unable to change it from my end. Please do the needful and help get the pro features

   

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  Rahul Som

  • May 10, 2020 11:38
  • Edited

  Also please ensure that I get all the projects that I saved in the free cloud version

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  Rahul Som

  • May 10, 2020 12:31
  • Edited

  Hey Team, Please give me the access

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  Bogdan Condurache

  • May 10, 2020 13:29

  We'll do asap. Please allow a bit of time so we can change the email for your account.

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