Brizy lost the ability to edit a page

Cybil Solyn

• April 17, 2020 03:45

I was making changes to the global header on a page, adjusting it for mobile and tablet. When I was done I hit update, it threw a warning dialog, maybe something about an external change, and then it refreshed the page. At that point Brizy was no longer able to edit the page. I tried reverting it to a previous version in Wordpress. No luck.

0

• 

  Cybil Solyn

  • April 17, 2020 03:56

  Oh, and I had to log back in to Wordpress. Maybe my session timed out and something got saved in Brizy but not Wordpress?

  0
• 

  Alex

  • April 17, 2020 13:16
  • Edited

  Hi,

  now you can't edit any page or just the one where you edited Global Section? Do you have any error messages?

  btw: please make sure you have the latest Brizy versions - Free 1.0.123 and PRO 0.0.34

  0
• 

  Cybil Solyn

  • April 17, 2020 22:35

  Sorry, I don't have the error message when it asked me to reload the page and it lost my changes.

  The entire page cannot be edited via Brizy any longer. I abandoned that page and re-created it. Which wasn't that hard because I'd already figured out how to get it set up the way I wanted.

  My only concern at this point is that other people don't get caught be the same issue, which I believe was caused by my WordPress session timing out. Maybe try deleting your WordPress session cookie (if that's how this works) to reproduce the issue, and see how Brizy behaves?

  0
• 

  Alex

  • April 20, 2020 11:07

  Hi,

  this is something that happens particularly to you. It will be fairer to inspect the problem on your site. I cannot test all possible variants trying to reproduce the problem.

  Is the page that cannot be edited still on your site? If so, please send us your login details in a private request. This way we will check why the page cannot be edited and this can lead to the main cause.

  0
• 

  Cybil Solyn

  • April 21, 2020 00:16

  That's ok, I've re-created the page and moved on.

  I did get what might have been the same error, although this time it did not disconnect the page from Wordpress. The error was, "This page needs a refresh. You've probably updated this page (or another page) in a different tab or browser."

  I didn't realize that editing a different page in another tab would be a problem, I won't do that any more :)

  0
• 

  Alex

  • April 21, 2020 12:54

  oh yes, you can edit with Brizy just one page at a time. You cannot have multiple pages open in different tabs and edit them. They must be edited one by one. This is one of the "unwritten" rules for using Brizy :)

  0

Please sign in to leave a comment.