New Update for Brizy Free

John Rhone

• April 10, 2020 13:04

Hi

Having many problems with Brizy at present seen on posts here new update coming which will solve these issues can you say when this will happen, just found out that the homepage on my business website is not appearing obviously would like this resolved as soon as possible.

I understand everybody is having problems the way the world is at the  moment but would appreciate knowing when new update will happen.

Thanks Eddie

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  Alex

  • April 13, 2020 10:53
  • Edited

  Hi Eddie,

  An update was scheduled for Friday, April 9, but for various reasons, it was postponed. So a new update should be today or tomorrow. 

  Sorry for the created inconvenience. 

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  John Rhone

  • April 15, 2020 10:34

  Hi

  Updated plugin yesterday most of the problems appear to have sorted themselves out but my homepage when searched for on google still just shows a white screen. In the wordpress dashboard most of the time it looks ok  but sometimes just has all text and pic down left hand side when press update seems ok in dashboard but on search just white screen.Had same problem with one of the internal pages on the website but that seems ok for the moment.

  Spoke to my hosting company, siteground, yesterday after the update, just to check it wasn't a problem at their end and they said

  "Thank you for contacting our help desk.
  
  I have checked the page and there are no errors in the developer's console or in the system calls. The issue is caused by the builder and all php version si tested did not work. The only way to visualize the page is to disable the brizy plugin but this will remove the layout added by the builder.
  
  Please try to restore the site from a previous date when the page loaded properly:
  
  https://www.siteground.com/tutorials/cpanel/backup-restore-tool/
  
  If the page was always broken, please consult with the plugin developers for more information on how the white page can be debugged further."

  I have restored the site from a backup but still have a white screen on my homepage. https://www.cleaningspecialists.biz

  Can you help me.

  Apologies I'm not a technical person so if you require any further info please ask.

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  Alex

  • April 15, 2020 15:23

  Hi John,

  How can I see this white screen? I just checked your website and the homepage is there: https://jmp.sh/3tWvOdX Do you have this problem in the Editor? Or maybe the problem is in a particular browser?

   

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