Broken Site, can't reach backend or main site.

James Meister

• April 07, 2020 20:25

I received an email from jetpack saying my site is unreachable and appears to have a plugin error.

Sure enough, I go to my site https://jmeister.com/ and there's a Brizy error...

Fatal error: Uncaught Error: Call to undefined method BrizyPro_Main::registerCustomPosts() in /home/jamesme/public_html/jmeister.com/wp-content/plugins/brizy/editor.php:180 Stack trace: #0 /home/jamesme/public_html/jmeister.com/wp-includes/class-wp-hook.php(287): Brizy_Editor->resetPermalinks('') #1 /home/jamesme/public_html/jmeister.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home/jamesme/public_html/jmeister.com/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/jamesme/public_html/jmeister.com/wp-settings.php(540): do_action('init') #4 /home/jamesme/public_html/jmeister.com/wp-config.php(91): require_once('/home/jamesme/p...') #5 /home/jamesme/public_html/jmeister.com/wp-load.php(37): require_once('/home/jamesme/p...') #6 /home/jamesme/public_html/jmeister.com/wp-blog-header.php(13): require_once('/home/jamesme/p...') #7 /home/jamesme/public_html/jmeister.com/index.php(17): require('/home/jamesme/p...') #8 {main} thrown in /home/jamesme/public_html/jmeister.com/wp-content/plugins/brizy/editor.php on line 180

The site's been working and running fine, then about 2 days ago BOOM.

Any help would be appreciated as I can't even login to the backend to turn things off.

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  Alex

  • April 08, 2020 11:59

  Hi James,

  do you have any FTP credentials or cPanel login details? You must manually delete the Brizy folders and then reinstall the latest versions - Free 1.0.122 and PRO 0.0.39. This should fix the problem. 

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  Nicole Lagger

  • April 09, 2020 08:46

  I had the same issue, either way, I try to install it fails again and again...I deactivated the Pro, deleted the brizy in the backend and as soon I activate Brizy free its crashing :((

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  Alex

  • April 09, 2020 14:04

  Hi Nicole,

  all you have to do is manually delete Brizy folders via FTP and then reinstall the plugins. Have you tried deleting Brizy folders?

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