Unable to activate Brizy.

Chris Roberts

• April 09, 2020 13:41

When I try to activate Brizy I get an error message enclosed.

 

Fatal error: Uncaught Brizy_Editor_Exceptions_DataVersionMismatch: Unable to save entity. The data version is wrong. in /home/XXXXXXXX/public_html/test/wp-content/plugins/brizy/editor/entity.php:172 Stack trace: #0 /home/XXXXXXXXX/public_html/test/wp-content/plugins/brizy/editor/entity.php(92): Brizy_Editor_Entity->saveDataVersion() #1 /home/XXXXXXX/public_html/test/wp-content/plugins/brizy/editor/project.php(280): Brizy_Editor_Entity->save(0) #2 /home/XXXXXXXX/public_html/test/wp-content/plugins/brizy-pro/admin/license.php(29): Brizy_Editor_Project->save() #3 /home/XXXXXXX/public_html/test/wp-content/plugins/brizy-pro/admin/license.php(154): BrizyPro_Admin_License->updateLicense(Array) #4 /home/XXXXXXXX/public_html/test/wp-includes/class-wp-hook.php(287): BrizyPro_Admin_License->handleKeyActivation('') #5 /home/XXXXXXXX/public_html/test/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #6 /home/XXXXXXXXX/public_html/test/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /home/XXXXXXX/public in /home/XXXXXXX/public_html/test/wp-content/plugins/brizy/editor/entity.php on line 172

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  Alex

  • April 09, 2020 14:20

  Hi Chris,

  do you have any FTP credentials or cPanel login details? You must manually delete the Brizy folders and then reinstall the latest versions - Free 1.0.122 and PRO 0.0.39. This should fix the problem. 

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