Brizy Critical Erroe
On two separate sites, tried to update Brizy Pro and got error message:
There has been a critical error on your website.
Learn more about debugging in WordPress.
Is this an issue with my theme compatibility or something else? Both sites are using The Core from themefuse and I added the Brizy Pro plugin to the demo content install of the core. .
Deactivated Brizy Pro but am concerned this gets worse over time if The Core isn't being supported anymore.. what are the chances i handoff the site to the client and something goes bonkers on them? OR my prior clients with sites that have been running The Core / Brizy? I really would prefer not to rebuild all my pages.
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Hi Nora,
Have you updated Brizy Free first? Do you have the latest Free version - 1.0.120? Did you activate Brizy PRO on these two sites: https://jumpshare.com/v/KRjYxIRAXZW3hSr1clNn ?
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Hi, yes I did and I activated PRO on the two sites. The second site I used the same license key as the first, so i thought that may be an issue and removed it / created a new license key, but when I tried with the new license key it wasn't "remembering" the activation so I deactivated Pro.
The sites are both working now, though I have not yet reactivated Brizy Pro on the second site, trying not to risk an error since I'm creating this project for a tomorrow deadline... will it be safe to bring it back?
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Hi,
please deactivate and delete the PRO plugin.
Login into your Brizy account, download the latest PRO version(0.0.38) and re-upload the plugin to WordPress.
Disable the old key(on Brizy account) assigned to this domain and generate a new one.
When you copy it from the Brizy account, make sure that you fully opened it. In this view you see only a part of the license key and to see it full, you have to open it. For this you have simple to click on the license - https://jumpshare.com/v/fxGkCeBVSusRnCuhuoD4
After this, you can copy it and activate the plugin. Should work. Sometimes a "re-start" helps :)
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I got this exact same error that disabled all my sites using Brizy Pro - it also prevents you from logging to the WP admin interface.
Fixed it by disabling or deleting the Brizy Pro folder in the wp-content plugins directory.
I really hope you guys fix this. We had 2 clients demand we switch to other plugins instead of this due to the downtime it caused.
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Hi Kevin,
we apologize for the created inconvenience. This should not happen again :)
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I am getting the same error:
"There has been a critical error on your website.
Learn more about debugging in WordPress."
I tried to resolve by deactivating and deleting the PRO plugin, downloading and re-upload the plugin to WordPress with a newly generated license key. The error persists. Any further advice? Please help.
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Hi,
can you please confirm you have this issue with the latest Brizy version - Free 2.0.12 and PRO 2.0.6?? Does this error only appear when you activate Brizy? Also, do you have the same problem if you disable all your external plugins?
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Yes, I have this issue with the latest Brizy version - Free 2.0.12 and PRO 2.0.6. Auto updated to Free 2.0.13 and still problems. Not all pages show the error just the following:
https://www.pitchnight.com.au/student-directory/art-directors/
https://www.pitchnight.com.au/student-directory/suits/
https://www.pitchnight.com.au/student-directory/copywriters/
The home page and https://www.pitchnight.com.au/student-directory/creative-duos/ do not show the error which consistently occurs when trying to “Edit with Brizy” (regardless of if a change is made) then clicking “Go to Dashboard”. I tried with all plugins disabled and manually deleting and reinstalling Brizy from scratch without success. Any ideas?
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Hi John!
This error:
"There has been a critical error on your website. Learn more about debugging in WordPress." is a general WordPress Error;
I've created a ticket for you, you should receive a request on your email right now. Please send us the wp credentials and I will check and fix asap.
Thanks!
Natalia
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