Forms check boxes and radio buttons not showing

Don Schaffer

• March 22, 2020 21:25

Anyone having an issue with the check boxes or radio buttons not showing on forms?

Current sample: https://heartwoodchurch.com/give-help-form/

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  Alex

  • March 23, 2020 12:53

  Hi,

  are the radio buttons and the checkbox in this contact form and do not appear on the front? Can you please send a screenshot of these buttons in the editor? Also, please make sure you have the latest Brizy versions - Free 1.0.117 and PRO 0.0.36

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  Don Schaffer

  • March 23, 2020 15:42
  • Edited

  Hey Alex,

  We had to put the form live yesterday, so my only workaround was to remove the original checkboxes in favor of the dropdown selections.

  Checkboxes and radio buttons show in Brizy when designing, but they don't show on the live site. Only the text beside the boxes/buttons shows.

  Yes, we're running current versions of Brizy.

  (Secondary, but important for us, too: checkboxes and radio buttons don't have a place to ask a question/define what to do without "Labels" being chosen in the Advanced tab.)

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  Don Schaffer

  • March 24, 2020 03:52
  • Edited

  I'm going to submit a ticket for this, as the Brizy symbols are not showing on the site (arrows, hamburger menu, play buttons, etc.) at all. I'm guessing that's the issue with the radio buttons and checkboxes.

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  Alex

  • March 24, 2020 13:17

  Hi,

  I suppose there is a problem with the icons. Any chance you are hosting on GoDaddy? If so, this post could help you: https://support.brizy.io/hc/en-us/community/posts/360058308792/comments/360009613052

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  Thomas J

  • June 02, 2020 11:20

  Hi, I just tried to add a checkbox to my form, as I want people to check it to agree to privacy policy (mandatory). However, there are several issues it seems: 
  
  1) I can design the checkbox but it doesnt show up when I put the page live

  2) When I put in the 'option' text for the checkbox (the text behind the checkbox, describing what is being checked), the text doesn't wrap. I need the text to go across several lines.
  
  Can you support with this issue?
  
  Kind regards,

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  Alex

  • June 02, 2020 13:34

  Hi,

  Can you please send the link to that page so we can take a look?

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  Alex

  • June 03, 2020 11:42

  Hi,

  I just checked the same scenario and it works fine: https://jmp.sh/hyu6r9R Can you please confirm you have the latest Brizy versions - 1.0.125 and PRO 0.0.41? Also, please deactivate all your external plugins and check again. It could be a third-party cause.

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  Thomas J

  • June 04, 2020 13:49

  Hi Alex,
  
  thank you. Indeed, now it works. I had to update the version. The only thing that could, imho still be improved, is that the checkbox is floating somewhere in the middle of the text. It would be great if it could stay at the top. Not sure if you would be able to add this option. Would make it much more attractive visually. 

  Thank you for the fast support. 

   

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  Alex

  • June 04, 2020 15:00

  Yes, I agree with that. I have already sent this to devs for improvements.

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  Thomas J

  • June 04, 2020 17:18

  Great, thanks Alex. 

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