Youtube Video block

mackenzie nemeth-suko

• March 22, 2020 15:32

My youtube video used to play automatically and did not display any text on my website, now it does not play and shows all the youtube/title text. In brizy editor is shows properly but visiting my side it does not. How do I restore it to play with out text?

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  Alex

  • March 23, 2020 12:25
  • Edited

  Hi,

  can you please confirm you have the latest Brizy versions - Free 1.0.117 and PRO 0.0.36? Is this a video background? Do you have this problem on all browsers?

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  mackenzie nemeth-suko

  • March 23, 2020 14:21
  • Edited

  Yup, both are updated. So it works in safari (however it plays music while before it didn't) In chrome it does not work. (displays a play button but you cannot push it, plus all title text/youtube logo) 

  updated- now it's not working in safari. 

   

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  Alex

  • March 24, 2020 12:31

  Hi,

  from what I know, you are already in discussions with my colleague Sandra. Ticket id - 6833. Please send your login details there and we will look into it. Thanks.

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  feon tong

  • February 05, 2023 12:53

  Hi, I'm having the same issue too, please assist. 

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  Permanently deleted user

  • February 06, 2023 07:35

  Hi,

  Thank you for contacting us.

  Could you, please, check if you are using latest versions of Brizy Free 2.4.15 and Brizy Pro 2.4.14? For the above user, the problem with the video was caused by the inconvenience of the theme. Can you please download a different theme, such as “Twenty Twenty” and check again the issue ?

  Best regards,

  Nelea.

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