update failed

Karen Crowley-Susani

• March 11, 2020 07:24

Hi Guys,

I'm trying to update to the latest Brizy Pro version  0.0.35 and I get this message: Update Failed: Empty License Key Submitted.

I have the Pro Version, how can I download new version without this issue? I am using the Wordpress version.

Thanks,

Karen

 

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  Alex

  • March 11, 2020 10:28

  Hi Karen,

  Please make sure you activated the Brizy PRO key in your WordPress dashboard: https://jmp.sh/lu4tz0h
  
  If it is not activated, please follow these instructions in order to activate the key - https://support.brizy.io/hc/en-us/articles/360019679472-How-to-install-Brizy-PRO-and-activate-your-PRO-license
  
  In case it is activated, please deactivate and delete the PRO plugin. Login into your Brizy account, download the latest PRO version and re-upload the plugin to WordPress.

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  Karen Crowley-Susani

  • March 11, 2020 10:43

  Perfect, I didn't have the key activated in Wordpress, everything is good. Thank you ;-)

  Karen

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  Alex

  • March 11, 2020 10:48

  Most welcome ;)

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  Mitchell X

  • October 05, 2020 07:35

  HELLO! I am also getting: "Update failed: No activation found for this installation" If I delete the pro plugin will I lose my entire website? What should I do so I can get the newest update? Thank you! Mitchell

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  Alex

  • October 05, 2020 14:20

  Hi,

  May I know what your current version of the plugin is? You can delete the plugin and then reinstall the latest version. By deleting the plugin you do not lose all the changes because all the configurations are saved in the database. Thus, at the next installation of Brizy plugin all pages will be fine.

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