Urgent : loose all my page !!

Anthony galvaire Imagimedia

• February 19, 2020 15:28

Hello,
After wanting to revert to an earlier version of the page (revision) it seems that I lost the whole construction of the page in Brizy :(
It actually shows me a blank page now.
How can I get my work back ???
In the waiting of your anwser.
Anthony

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  Alex

  • February 20, 2020 08:58

  Hi Anthony,

  this should be inspected. I have opened a ticket for you so please add there the link to your website, your login details, and your FTP credentials. Thanks.

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  Safal Shrestha

  • April 26, 2020 17:10

  I had the same issue here. Deleted one block by mistake and tried to revert back with revision and everything is gone. Can you please check why did this happen. The contents gets reverted in normal Wordpress format but clicking edit with brizy starts from blank template!

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  Alex

  • April 27, 2020 12:19

  Hi,

  I noticed that you have already opened a ticket (7656) on our support desk. Please attach your login details there and we will look into it. Thanks.

   

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  Safal Shrestha

  • April 27, 2020 12:42

  Hi Alex, yes created a ticket about it and solved it by redesigning the homepage again so it probably won't make sense to send you login details.

   

  However you can test this with any installation. You can delete any block and try to get it back from previous revsion. I have explained more in the ticket I created. Thanks.

   

  Safal

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  Alex

  • April 28, 2020 13:08

  Hi Safal,

  Try to do some tests on a test page. Do you have the same problem? If so then it makes sense to send us your login details and check this on your site.

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