Can't update Brizy plug in

Jotte Mallisse

• February 13, 2020 18:41

Can't update due to "license key disabled"

0

• 

  Sandra Prunici

  • February 13, 2020 18:47

  Hi Jotte,

  Could you check please if you have activated the Brizy license? https://jumpshare.com/v/mrcaBGxZHQY6UScrVb7Y 

  Also, could you check what is the current version you have?

  Thanks!

  Best regards,

  Sandra

  0
• 

  Jotte Mallisse

  • February 13, 2020 19:36

  Yes. I used Brizy before. Currently have the 0.0.31 version

  0
• 

  Sandra Prunici

  • February 13, 2020 20:06

  Do you have activated the license? In this article, you can find how to activate the license. https://www.brizy.io/blog/licensing-system/ 

  Best regards,

  Sandra

  0
• 

  Jotte Mallisse

  • February 13, 2020 20:24

  Hi Sandra. If I go to Wordpress License on my Brizy Account it states: no license. But I have Brizy Pro and have been using it for months now?

  0
• 

  Sandra Prunici

  • February 14, 2020 13:18

  Hi Jotte,

   

  What package did you have? Personal, Studio or Lifetime? If you have the Personal or Studio, maybe the license expired and therefore you can't update the Brizy Pro. Could you send to us the email you created the Brizy account and we will check its state?

  Thanks!

   

  Best regards,
  Sandra

  0
• 

  Jotte Mallisse

  • February 16, 2020 12:45
  • Edited

  jotte@whitee.store

   

  I have Brizy Studio Pro. License is still valid for sure, next bill is due to December 12th 2020...

  0
• 

  Sandra Prunici

  • February 19, 2020 16:08

  Ok, thank you for this detail! 

  Could you check please if you activated the License key in the dashboard? In this article, you can find how to activate it - https://www.brizy.io/blog/licensing-system/ 

  Hope it helped you!

   

  Best regards,
  Sandra

  0
• 

  Jotte Mallisse

  • February 21, 2020 15:24

  Hi Sandra

   

  Of course I checked this. License is activated in the dasboard on Wordpress, I used Brizy (Pro) to build several pages for the last 2 or 3 months. But on the my Account on the Brizy site there is no "License Assigned Yet". I can however download Brizy Pro 0.0.34. Could you please get back to this ASAP, this is an urgent matter as I need to update the plug-in on my site...

  0

Please sign in to leave a comment.