Popups are not scrollable

Completed

Adrian Hein

• February 13, 2020 17:50

I want to embed the order form for our shop in a popup but the popup isn't scrollable. So the potential buyes can't scroll to the oder button:

https://lychee862625.brizy.site/home?v=1581519213

Even more of a problem on mobile....

3

• 

  Sandra Prunici

  • February 13, 2020 18:38

  Hi Adrian,

  Unfortunately, we know about this problem and already created an issue for our developers. We could identify it and our team are working to solve it. I'm sorry for this problem

  Best regards,

  Sandra

  1
• 

  Richard Rentrop

  • March 03, 2020 14:24

  Hi Sandra,

  is there an update on this issue?

  Regards

  Richard

  0
• 

  Peter Reiner

  • March 22, 2020 17:50

  I was able to make my popups scroll by adding this code to the "custom css" section of the site settings. If it doesn't work for you, you may need to try a different class name.

  .brz-popup2
  {width:auto;
  height:430px;
  overflow:scroll;}
  ::-webkit-scrollbar {
  -webkit-appearance: none;
  -webkit-overflow-scrolling: auto;
  }

  ::-webkit-scrollbar:vertical {
  width: 12px;
  }

  ::-webkit-scrollbar:horizontal {
  height: 12px;
  }

  ::-webkit-scrollbar-thumb {
  background-color: rgba(0, 0, 0, .5);
  border-radius: 10px;
  border: 2px solid #ffffff;
  }

  ::-webkit-scrollbar-track {
  border-radius: 10px;
  background-color: #ffffff;
  }

  0
• 

  Sandra Prunici

  • May 07, 2020 10:26

  Hi Peter,

  I want to notify that the problem with the scroll on the pop-up is already fixed. Try to update the Brizy Free and Brizy Pro plugin and check if all is fine!

  Thank you for your patience!

   

  Best regards,

  Sandra

  1
• 

  Sunil Ramlochan

  • May 26, 2020 18:24

  I am still having issue with scrolling in popup contact form

  0
• 

  Sandra Prunici

  • May 27, 2020 07:34

  Hi Sunil,

   

  Could you please check if you have the latest updates for Brizy Free (1.0.124) and Brizy Pro (0.0.41)? Also, could you please try to delete the browser and site cache? If you have the latest Brizy versions and had cleared cache and the problem is still present, please try to change the theme (with a WP default theme) and deactivate all plugins. If after this you will encounter that the problem is solved, this means it is caused by the theme or one plugin. Otherwise, if you will find that the problem is still present, please let us know regarding this.

  Thanks!

   

  Best regards,

  Sandra

  0

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