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PROBLEM: Website can't open and Editor can't be edited

Comments

19 comments

  • AskMorris

    I have the exact same problem with one of my projects and have submitted a support request. Kind thanks for any help that can be provided to us :)

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  • Alex

    Hi,

    waqi.me it is already inspected and we will come soon with a fix.

    AskMorris can I have your site link? I can't find an open ticket on your account.

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  • AskMorris

    I answered via email to this request as I don't want to it public and I also included the original request with it (from the support ticket that apparently was not created and sent through the form) Really weird, oh wells, Many thanks  :)

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  • Alex

    now we got a ticket from you :).

    One of our developers will inspect the issue and come back with a response on your ticket.

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  • Mohd Waqiyuddin

    estimably how long it will fix?

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  • Alex

    Hi,

    It is a bit difficult to set an estimated time because we have to inspect the problem to find the cause and then find the solution. This is likely to be resolved today, but we should admit that it could take longer.

    Please have a little patience and sorry for the created inconvenience.

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  • Mohd Waqiyuddin

    Noted. Have been problematic since last 2 days. Hope it can resolved soon. 

    But I also hope to know what is the cause.

    As it affect my landing pages from uploading and the Editor can't open. 

    The rest of landing page with different domain can still be opened so I find it weird.

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  • Alex

    2 days....just last night you reported the problem :). We will inspect and fix the problem and then come back with all the details to you.

    btw: are all your domains from the same server provider?

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  • Alex

    Fixed. It was something on our part and will not happen again :). Can you please confirm that everything is fine?

    *Once again, sorry for the created inconvenience.

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  • Mohd Waqiyuddin

    1, I use solely NameCheap for all domains I have. So the other domain is fine but Waqi.me not.

    2. Thank you! I can open Waqi.me now. But I’m not yet opening Editor. Will update back.

     

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  • Destrilhando Os Dados

    I have the same problem with my site, please, help me too. Site: www.meudr24h.com.br

     

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  • Mohd Waqiyuddin

    Hi Alex

    1. Website waqi.me can open but slow loading from one page to another page.

    2. Editor still can't be OPENED. Have been trying several times but can't.

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  • Mohd Waqiyuddin

    Have been trying 4 devices to open Brizy Cloud Editor for waqi.me but can't open. Check with other internet connection and still the same.

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  • Mohd Waqiyuddin

    This is how the website BRIZY CLOUD EDITOR loading and end up cant be reached.

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  • Alex

    Hi Mohd,

    do you still have the same problem? From what I see the editor works now: https://jumpshare.com/v/3uDK7IL11MfvDPcXIFXk

    Regarding the www.meudr24h.com.br website: The same, editor works for me: https://jumpshare.com/v/aSQcow8hXfAT7GDmnIMz  

    --------------------

    All of these have been solved along with the Internal Server Error in front, so it's weird that you reported this after I told you about the fix.

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  • Mohd Waqiyuddin

    Its fine already. It takes awhile to get it back as usual.

    Thank you, everything is perfect!

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  • Alex

    Most welcome!

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  • YINGHAO CHEN

    I have the same problem with my site, please, help me too. Site: https://taiyokohi.cc

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  • Nelea Stanila

    Hi,

    Thank you for your message.

    We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

    Best regards, Nelea.

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