Brizy icons not displaying

George L Peters Jr

• January 30, 2020 07:54
• Edited

I just purchased and started using Brizy pro and building a new website was a snap.

However for some reason none of the icons seem to be appearing where they've been laid out.

Inside the word press builder they show up as I'm designing, if I use the preview feature in word press they show up, but when I go to look at the site on a regular browser none of the icons are there. This is happening in the header for social icons as well as for icons the body sections. I've looked everywhere but I can't find a setting that seems to affect the icons appearing or not appearing. Can anyone help?

3

• 

  Marco Michely

  • July 13, 2020 14:20
  • Edited

  @Alex as i say earlier:

  > The right way is not to use txt files as images because they aren't. So it is the brizy team that have to work on the issue - not the brizy users.

  Do not blame third parties for this problem. Brizy Team must solve this properly. Workarounds are not acceptable.

  0
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  Fin Goulding

  • July 13, 2020 14:56

  I'm a GoDaddy user and I can confirm that disabling the CDN does fix the issue of viewing Brizy icons. The downside is that you lose all the benefits of the CDN in terms of website performance.

  So, my solution was to stop using Brizy and I bought Elementor Pro. 

  Brizy is easier to use but the icon issue was a dealbreaker for me.

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  Alex

  • July 14, 2020 11:45

  Hi @Marco Michely,

  This problem only happens with GoDaddy CDN and we found the problem on their side. There will be no problem with other CDNs. We cannot fix their CDN. Sure, this is an open issue on our internal desk, but for now there is no solution for it to work. You could exclude the .txt from CDN settings and use the other CDN benefits.

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  Marco Michely

  • July 14, 2020 13:27

  Hi @Alex. Sorry, but using txt files as icons is the real problem here.

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  Christina Holmstoel

  • July 20, 2020 05:35

  Thanks for your responses. 

  Alex; that's not a solution as it creates other issues as Fin explained.

  Brizy; this is a bit disappointing as it's a great feature of your page builder. Are you able to share the image library of all icons so that we can upload them manually as png images?

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  Alex

  • July 20, 2020 11:14

  Hi Christina,

  Unfortunately, we can't do that. Even if you are with Godaddy you could use an external CDN, not the one from Godaddy, and thus the problem is solved.

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