Can't load brizy

Neo Wang

• June 22, 2021 09:39
• Edited

Hi,

I'm using multisite for user, but only one site can't load brizy, but other site with same config can edit with no issue.

Stop at

Any suggest?

0

• 

  Alex

  • June 21, 2021 13:59

  Hi,

  can you please confirm that we are talking about the latest Brizy versions - Free 2.2.17. and PRO 2.2.11? Do you have any errors in the browser console? Do you have exactly the same plugins on all sites?

  0
• 

  Neo Wang

  • June 21, 2021 14:31

  Hi,

  Yes, it's  the latest Brizy versions - Free 2.2.17. and PRO 2.2.11.

  Yes, I have exactly the same plugins on all sites.

  Yes, there is many errors on it:

  

  Uncaught DOMException: Failed to construct 'Worker': Script at 'https://lionclubec.ec52.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/0.worker.js' cannot be accessed from origin 'https://lionclubec.com'.
  at Object.<anonymous> (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:808315)
  at Object.<anonymous> (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:809619)
  at i (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:561)
  at Module.<anonymous> (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:1773682)
  at i (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:561)
  at Object.<anonymous> (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:1752309)
  at i (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:561)
  at o (https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:430)
  at https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:2263
  at https://lionclubec.com/wp-content/plugins/brizy/public/editor-build/184-wp/editor/js/editor.js:1:2267

  0
• 

  Alex

  • June 21, 2021 15:03

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

  0
• 

  Neo Wang

  • June 24, 2021 09:38

  Hi,

  I relay your email, but I don't know do you get it?

  Or let me know where to send the info.

  Thanks.

  0
• 

  Natalia Chitoroaga

  • June 24, 2021 13:30

  Hello !

  Natalia here,

  I've sent you a message on Thursday, but I didn't receive a reply. Please, write an email address that should be used for our private conversation. I will not publish it here. 

   

  Thank you!

  Natalia 

  0
• 

  Neo Wang

  • June 24, 2021 13:38

  Please send to my login mail, I relay to support@brizy.io did you get that?

  0
• 

  Neo Wang

  • June 25, 2021 06:09

  Hi,

  I have receive your mail, and I have reply to "Natalia Chitoroaga (Brizy Support) <support@brizy.io>"

  Is that right? 

  Please help to check.

  0
• 

  Natalia Chitoroaga

  • June 25, 2021 09:31

  Hello Neo,

  Nope. I didn't receive your email at support@brizy.io 

  What is your email address?

   

  Thank you!

  Natalia

  0
• 

  Natalia Chitoroaga

  • June 25, 2021 11:31

  Hi,

  I've sent you an email right now, please check.

  Thanks!

  Natalia

  0
• 

  Neo Wang

  • June 25, 2021 11:41

  I received it, and reply to you.
  Please check.

  0
• 

  Neo Wang

  • June 28, 2021 02:44

  Hi,

  do you get my mail?

  0
• 

  Sandra Prunici

  • June 28, 2021 06:47

  Hi,

  Unfortunately, we didn't receive your mail. Your ticket number is 11891 and you have to receive a message in your email about creating this ticket. Also, Natalia sent you a reply in the private ticket. Could you please check it?

  Best regards,
  Sandra

  0
• 

  Neo Wang

  • June 28, 2021 07:04

  Maybe my mail is block by your service.

  I change another mail (sor***l.com) send to you, please check.

  0
• 

  Sandra Prunici

  • June 29, 2021 08:25

  Hi,

  We found that your account (you use for this post) is created with neo[]sy***om. Therefore, the private ticket was sent to this email. Could you please check it?

  Unfortunately, we didn't find any modification to this account.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.