My Saved Library is not syncing to my Brizy Account

Ingrith Bucheli

• June 18, 2021 20:46
• Edited

I have made some templates that I have saved in my library from Brizy cloud, but when I try to import them to the page that I am building in worpress my library appears empty, I have done the exercise of saving some templates from Worpress but they do not appear in my library in brizy cloud, as if they were independent accounts.

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  Alex

  • June 21, 2021 08:07

  Hi,

  can you please confirm that we are talking about the latest Brizy versions - Free 2.2.17. and PRO 2.2.11? Do you have a green check icon when syncing, but don't see them on the other side: https://jmp.sh/haq8x47 ?Could you log out and then log back in with your Brizy account? Here you can see more about this feature: https://youtu.be/HuEN1kzdphg 

  After checking these basic things I will create a private ticket for you and we will look into it.

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  Natalia Chitoroaga

  • June 21, 2021 08:40

  Hello Ingrith,

  Natalia here! Thank you for your message. 

  Do you have this SYNC button on your WordPress Brizy page? https://jmp.sh/0UsGNBr  What error do you have when you press this button? In my case - you can see the green message on the top of the blocks. What about your SYNC result? 

   

  Thanks!

  Natalia 

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