Server sync not working

Tomas Vrtal

• June 13, 2021 10:53

Hello, I set up my server synchronization with the website some time ago. Everything worked as intended, but I cannot synchronize the Brizy edits with the server now. Nothing happens after when I press the update button. When I download a zip. file with synchronization and then upload it to the server, the current changes in the editor do not take effect either. Thank you for the advice, I'm clueless.

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  Natalia Chitoroaga

  • June 14, 2021 08:39

  Hello Tomas,

  Natalia here! Thank you for your message.

  I've asked our backend developer to inspect this issue from our side. I will come back with a notification about an eventual fix or a request for your private hosting details. 

   

  Regards, Natalia 

   

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  Tomas Vrtal

  • June 15, 2021 08:28

  Hello Natalia,

  ok, thank you for your time.

  Regards, Tomas

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  Natalia Chitoroaga

  • June 18, 2021 11:11

  Hello Tomas,

  Natalia back here. 

  The SYNC server fix is up in the new version of our builder. A kindly request to run some tests in your project/server and let me know if everything is working fine.

   

  Thank you!

  Regards, Natalia

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  Tomas Vrtal

  • June 18, 2021 12:08

  Hello Natalia, 

  everything is fine and works perfectly yet! Thank You for your time and patience.

   

  Regards, Tomas

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  Sandra Prunici

  • June 18, 2021 15:48

  Hi,

  Great! Thank you for confirming this with us!

  Best regards,
  Sandra

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  Dijo Sasidharan

  • June 21, 2021 05:02

  Hi Sandra Prunici,

  I like brizy cloud better than any platform I ever used,

  However, I have the same issue, When I did the server synch at the first time, it worked. 
  But after the server synch, when I did some design changes in brizy and press the "update" section,  the site stopped working. Again I use the File manager and uploaded the updated files to the server then it started working.

  I am a bit afraid now to do the updation in the website as server synch might make an issue. If errors are there then I am expecting everything needs to redo as per the server synch help page says.

  Do we have any permanent solutions for this issue?

  My site is mids.brizy.site

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  Sandra Prunici

  • June 21, 2021 13:59

  Hi Dijo,

  Thank you for all these details. Could you please send us the URL link of the live site? On the Brizy Cloud site, all seems to work fine. See here.

  Best regards,
  Sandra

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  Dijo Sasidharan

  • June 21, 2021 19:44

  Hi Sandra,

  Thanks for the update. It all works well in brizy subdomain, however, the server synch makes some issues.

  Here is the link for the live site. In the contact us page, the issue still persists as per the attachment.

  https://www.mids.co.nz/contact-us

  Thanks

  Dijo

   

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  Natalia Chitoroaga

  • June 22, 2021 15:13

  Hello Dijo.

  Thank you for your message and apologies for this late reply. 

  I've fixed the issue on the contact page. It was a cache problem.

   

  Please, if you have any other questions - let me know.

  Thank you!

  Natalia 

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  Ana Vargas

  • October 27, 2021 15:34

  Hi,

  I have the same issue, When I did the server synch at the first time, it worked. 
  But after the server synch, when I did some design changes in brizy and press the "update" section, nothing happens and the updates are not pushed to live. 

  Do we have any permanent solutions for this issue?

  My site is amagicalbutterfly333.brizy.site and the live site is amagicalbutterfly.com

  Thanks for help and support

   

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  Permanently deleted user

  • October 27, 2021 15:43

  Hi Ana,

  Thank you for contacting us.

  Please clear the cache folder and the content from the var folder then please try to sync again the project.

  Let us know if all is working fine. Thank you!

  Best regards, Nelea.

   

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  Ana Vargas

  • October 27, 2021 15:48

  Hi Nelea - thanks for the quick update.

  All is working fine and updated properly now.

  Thanks and regards

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  Permanently deleted user

  • October 27, 2021 16:03

  Hi Ana,

  Great to know that all is working fine on your site now.

  Best regards, Nelea.

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