After installing an additional template, the Brizy Pro License is not active

Timur Taveev

• June 12, 2021 05:35

Hello! Thank you for a very cool website builder!

I got a little problem. I have an author's license. I am developing a site with many starter sites.
I am using your initial wordpress theme. I have built the plugin "one click demo import" into the theme. Everything works perfectly!

Description of the problem:

01 install wp theme
02 Enter the license key (EDD)
03 Choosing and installing a starter template
04 Required plugins are installed
05 We enter the same license key (EDD) for brizy
06 Everything is great!

07 Select and install a new start template.
08 Optional template installed. New pages have appeared. All perfectly!
09 Problem: After installing an additional template, the Brizy Pro License is not active, the license key is not installed.

 

(Can I write to your support in Russian?)

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  Sandra Prunici

  • June 14, 2021 09:24

  Hi,

  Could you please try to re-add and re-activate the license key? Do you have the same problem? Do you receive an error?

  Could you please give us some details about the last step? How did you install an additional template? Could you please send us a screenshot of this?

  On Brizy Community we prefer to discuss in English because all messages are public. We want that that our replies be easy to understand by the majority of Brizy users.

  Best regards,
  Sandra

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  Timur Taveev

  • June 26, 2021 09:10

  Hello
  I recorded a video. You can see my problem there.

  [Deleted by Brizy Support team]

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  Sandra Prunici

  • June 28, 2021 08:17

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials for this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  I deleted the link with the video you send us because it contains the license key to your site, therefore, I deleted it to protect you.

  Thanks!

   

  Best regards,
  Sandra

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