Sync in Progress issue on our website

Irene Do

• June 09, 2021 10:46

Hi support,

There seems to be a sync in progress issue on our website. We are using our own custom domain so I don't think it should be there. Can you please have a fix on this issue? Is this a bug?

I have attached an image so you can have a look at what we're seeing. Please advise. Thanks!

Kind regards,
Irene

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  Permanently deleted user

  • June 09, 2021 15:30
  • Edited

  Hi Irene,

  Thank you for getting in touch with us.

  Our developers already are working on this problem. We will strive to fix it as soon as possible.

  Thank you for your patience.

  Best regards,

  Nelea

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  Irene Do

  • June 10, 2021 02:43

  Hi Nelea,

  If I recall correctly this issue has been going on for over two weeks now is it not?

   

  What's the ETA from your developers to fix it?

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  Permanently deleted user

  • June 10, 2021 09:13

  Hi Irene,

  Please clear the browser cache and try again. Do you have the same problem?

  Best regards,

  Nelea.

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