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500 Internal Server Error

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27 comments

  • Nelea Stanila

    Hi,

    Thank you to getting in touch with us.

    I will create an internal issue and our developers will investigate how we can solve this problem as soon as possible.


    Thank you for your patience.

    Best regards,

    Nelea

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  • Deshan Pillay

    Hi is there any update on this 500 error? I am wanting to launch the site this weekend.

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  • Deshan Pillay

    and btw. the issue is no longer intermittent is a permanent 500 error now. I can never load some plages, eg. https://adiyogav2.brizy.site/events

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  • Natalia Chitoroaga

    Hello Deshan,

    Many apologies for this delay, it was a complicated issue, and unfortunately, we needed more time to find a solution. However,  the team fixed this bug this morning. 

    Please, don't forget to clear the browser cache.

    Let us know if you have any other questions,

    Regards, Natalia

     

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  • Deshan Pillay

    Hi the 500 error is back again.

    I haven't modified the site in any way since you fixed it.

    I can't load some pages, eg. https://adiyogav2.brizy.site/events

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  • Sandra Prunici

    Hi,

    Could you please delete the browser cache and check again? Just now, I opened the link you shared and all displayed fine. See here.

    Best regards,
    Sandra

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  • Santiago Perez

    Hi

    I am having this issue again. Could you help us please?

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  • Natalia Chitoroaga

    Hello Santiago,

    Thank you for reporting this issue.

    The team is working on this bug and I hope to have a fix as soon as possible.

    I will keep you updated.

     

    Thank you!

    Natalia

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  • Santiago Perez

    Hi Doina, The URL is www.somosdeltuy.com This has been happening for the las 3 days. A

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  • Nelea Stanila

    Hi Santiago,

    The issue was fixed already, please see here. If you have any further questions, please let me know, we're here to help.

    Best regards, Nelea.

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  • Santiago Perez

    Hi Neela, Thanks for your help. However, my client tells me that this slider and some other show some numbers instead of the actual elements. See attached. A

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  • Santiago Perez

    Hey guys, My client is having trouble accessing the builder. A

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  • Santiago Perez

    Hi there!!! My our page shows the 500 error when open on chrome but doesn’t she open on Firefox. Google chrome Firefox Could you please help us? Most people use chrome. On Fri, Oct 22, 2021 at 4:19 PM Santiago Perez wrote: Hey guys, My client is having trouble accessing the builder. A

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  • Nelea Stanila

    Hi Santiago,

    You did not send any screenshots, please send them again.

    Also, we have checked the website in Firefox and everything works fine, see here .

    P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.

    Best regards, Nelea.

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  • Santiago Perez

    Hi! Now we just got this. On Mon, Oct 25, 2021 at 5:39 PM Santiago Perez wrote: On Mon, Oct 25, 2021 at 4:30 PM Santiago Perez wrote: Hi there!!!! This issue keeps happening badly. My client is unable to successfully create posts because the system keep showing the 500 error message. On Mon, Oct 25, 2021 at 6:53 AM Santiago Perez wrote: A

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  • Nelea Stanila

    Hi Santiago,

    I have created an internal issue and one of the developers is already looking at your project. I will come back with an additional notification message as soon as possible.

    Please, accept my sincere apologies for the difficulties you faced.

    P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.

    Best regards, Nelea.

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  • Santiago Perez

    Thank you for the update. This has been going on for a while now to the point we have been losing views because of it. A

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  • Santiago Perez

    Hi Brizy, Here's a video of all the errors of the website. Loom | Free Screen & Video Recording Software - Watch Video (https://www.loom.com/share/3123768ed7ff48f39ee886264fd3da49) On Tue, Oct 26, 2021 at 6:15 AM Santiago Perez wrote: Thank you for the update. This has been going on for a while now to the point we have been losing views because of it. A

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  • Santiago Perez

    We also have this comment in a foreign language that we cannot delete. On the other hand, a user tried to make a comment and the comment got deleted by itself. On Wed, Oct 27, 2021 at 4:39 PM Santiago Perez wrote: On Wed, Oct 27, 2021 at 3:57 PM Santiago Perez wrote: Hi Brizy, Here's a video of all the errors of the website. Loom | Free Screen & Video Recording Software - Watch Video (https://www.loom.com/share/3123768ed7ff48f39ee886264fd3da49) On Tue, Oct 26, 2021 at 6:15 AM Santiago Perez wrote: Thank you for the update. This has been going on for a while now to the point we have been losing views because of it. A

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  • Nelea Stanila

    Hi Santiago,

    Please, please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here. Please post your replay on the forum !!!

    Yes, we know about the server error, we are still investigating this issue and when we will found some results, will inform you here regarding this. However, it is not the easiest task and we need more time. Also, we have notified our team about your errors and we will investigate them too.

    Best regards, Nelea.

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  • Santiago Perez

    Thank you for the update. A

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  • Santiago Perez

    Hi Brizy, We continue to see this error. Any news about it? On Thu, Oct 28, 2021 at 4:21 AM Santiago Perez wrote: Thank you for the update. A

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  • Nelea Stanila

    Hi Santiago,

    I am very sorry that it takes so long for this issue to be fixed, but there is a problem with this project and it is still not clear why, but what is certain is that our developers are dealing with this case. We need a little more time to solve this.  Please allow us a bit more time to fix it.

    Best regards, Nelea.

     

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  • Nelea Stanila

    Hi Santiago,

    Today we will have an update and this problem should be fixed.

    Best regards, Nelea.

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  • Santiago Perez

    Thanks for the update but we just checked and had this issue A

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  • Nelea Stanila

    Hi Santiago,

    All cms requests have been improved, soon a new update will be available for this fix. 

    Best regards, Nelea.

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  • Santiago Perez

    Thank you for the update. A

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