Critical error on updating Brizy Pro

Rae Chan

• June 03, 2021 08:10

Hi Team,

We recently update the Brizy Pro from version 0.0.27 to 2.2.11, then our web pages were not shown correctly (Please see the image below). We restore the Brizy Pro back to 0.0.27 again, but we still have the same issue. Please advise how to fix it.

Thanks

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  Sandra Prunici

  • June 03, 2021 11:32

  Hi,

  Thank you for all these details. Could you please check if you have activated the ACF plugin? From your screenshot, I found that the ACF fields aren't displayed. 

  Did you find other broken details on the site? Also, could you please check if you have the latest version for Brizy Free 2.2.17 and Brizy Pro 2.2.11?

  Best regards,
  Sandra

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  Rae Chan

  • June 03, 2021 16:21

  Hi,

  Thank you for replying. Yes, ACF plugin is activated.

  

  All pages that uses one custom field have this problem.

  We applied Brizy Pro 2.2.11 and face this problem, then we reverted back to 0.0.27

  Thank you,

  Tomo

   

   

   

   

   

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  Sandra Prunici

  • June 04, 2021 10:27

  Hi Tomo,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials for this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Also, could you please check if the custom fields you created in the ACF are still available?

  Thanks!

   

  Best regards,
  Sandra

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  Rae Chan

  • June 04, 2021 12:07
  • Edited

  Hi Sandra

  Thank you for your reply. I have not received a notification email yet. Please double check if you have sent it to my Brizy account email address that is "to---------@gmail.com"

  Kind regards

  Tomo

   

   

   

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  Sandra Prunici

  • June 04, 2021 13:25

  Hi,

  I see that the primary email of your account (from where you write us here on the Forum) is as***iki (dot) com. Therefore, the notification about creating the ticket should be sent t on this email. Could you please check it?

  Best regards,
  Sandra

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  Rae Chan

  • June 04, 2021 17:57

  Hi Sandra,

  Thank you very much for your work. The problem seems to be fixed, but all other pages are collapsed now as below. Please fix this issue urgently.

  

  Kind regards

   

   

   

   

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  Sandra Prunici

  • June 07, 2021 09:56

  Hi,

  Thank you for all these details. We are investigating this problem and as soon as possible my colleague Natalia will come back to you with a reply in the private ticket.

  Best regards,
  Sandra

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