Preview and publishing of web stories don't work

Michael Zwokbenkel

• June 12, 2021 10:35

Hi,

if I click the preview button or download HTML of my finished and saved web story, Brizy opens the start creating page. Then if I click the button "Start creating", the page will be redirect to https://www.brizy.cloud//www.brizy.cloud/projects/........... and displays the message "Failed to fetch api data".

Best regards.

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  Sandra Prunici

  • June 14, 2021 10:02

  Hi,

  My colleague Natalia, informed me that you have a private ticket and there you already was informed that we checked the stories from your Brizy Cloud account and all worked fine. Could you please check and confirm if all is ok?

  Thank you!

  Best regards,
  Sandra

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  Michael Zwokbenkel

  • June 14, 2021 11:55

  Hello Sandra,

  no it don’t work.

  I send an answer and attached the desktop video file to Natalia Chitoroaga.

  You can also see the video here:

  https://test48.de/brizy_webstories_not_work.mp4 

  Best regards

  Michael Zwokbenkel

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  Sandra Prunici

  • June 15, 2021 12:00

  Hi,

  Thank you for the update. We will investigate deeper this problem and will come back with an answer in the private ticket.

  Best regards,
  Sandra

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  L Kimsey

  • July 12, 2021 19:56

  problem with story build. https://www.brizy.cloud/projects/7165906/editor/external_story/0

  Failed to fetch api data.  story: https://lkimseycv.brizy.site/

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  Permanently deleted user

  • July 13, 2021 14:47

  Hi L.Kimsey,

  I'm sorry for this inconvenience.

  I was informed by the team that this problem will be fixed in a couple of hours.

  Thank you for your understanding and patience.

  Best regards,

  Nelea.

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  Permanently deleted user

  • July 14, 2021 08:30

  Hi L.Kimsey,

  The problem was fixed, can you please check now?

  Best regards,

  Nelea.

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