Difficulty with the tool

Ana Paula Souza

• June 12, 2021 04:03

Hi.

I'm having difficulty creating my pages. Every time I select the text option, when I update the page, the written text disappears.

Why does it happen?

0

• 

  Sandra Prunici

  • June 14, 2021 08:29

  Hi,

  Could you please check if you are using the Chrome browser and you have activated the Google Translate extension? This problem can be caused by this extension. When you are in the editor mode, the text can be deleted or modified and the principle of working for this extension is that it hides the current text and replace it with the translated one. Being in the editor mode, it tries to translate the text and therefore delete the text but it doesn't know where to insert the translation. Therefore, you lose the text you inserted. For this reason, could you please deactivate it at least for Brizy sites, especially for Brizy builder?

  At the moment, we have informed our team about this inconvenience and they will investigate this aspect deeper.

  Best regards,
  Sandra

  -1

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