I BOUGHT I YEARLY PLAN FOR BOTH CANT ACCESS IT.

Maxmilliam Okafor

• June 11, 2021 23:19

I made a payment with an account i was already using for demo and i cant access it.

email: patrickfinancea@gmail.com

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  Sandra Prunici

  • June 14, 2021 09:10

  Hi,

  Could you please give us more details about the problem you encounter? When did you encounter the problem? Could you please send us a screenshot of the problem you have?

  Thank you!

  Best regards,
  Sandra

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  Amy Burke

  • June 21, 2021 17:15

  I have the same issue.  I just purchased the Lifetime plan and still can't access pro layouts and blocks. It keeps asking me to upgrade which I already did!  I installed Brizy and Brizy Pro. 

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  Sandra Prunici

  • June 22, 2021 09:43

  Hi Amy,

  Could you please check if you have activated the Brizy Pro license? In this article, you can find how to do this.

  Best regards,
  Sandra

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  Penny Conner

  • November 24, 2021 23:21

  I cannot upload the plugin by following the above instructions.  I do not have a .zip file that was downloaded, but a file with many files contained, and I have no idea which to upload so I can access the premium features I've paid for.  Can anyone advise?

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  Permanently deleted user

  • November 25, 2021 07:57

  Hi Penny,

  Thank you for contacting us.

  Please see this video, it will help you to instal Brizy Free and Pro versions. Let us know if all is working fine. Thank you.

  Best regards, Nelea.

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  Penny Conner

  • November 26, 2021 17:14

  The video was not the solution to this problem.  When I downloaded the pro version, the image above is what I see when I try to upload the plug-in.  If I go into each of these folders, none of the files are uploadable, they're all greyed out.  I downloaded Brizy Pro 2.3.15 and the above image is what I have.  There is no .zip file in any of those folders. Can you please point me to the correct page to download the plugin?

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  Penny Conner

  • November 26, 2021 17:25

  This is what I see when I go to download the plug in:

   

  I have downloaded both versions and am not given the choice to upload any files whatsoever when trying to install the pro version.  All I see is:

  Within each of these folders are various .php or .twig files that are not able to be uploaded.  I'm at a complete loss.

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  Doina P

  • November 26, 2021 18:56

  Hello Penny,

  Thank you for your message!

  It is not possible to download more files at the same time. We did the refund as you asked us in another post. Hope this helps.

  With kind regards,

  Doina

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