Brizy images issue

Christos Sarvanis

• May 25, 2021 16:40

Hello Brizy support,

I am no longer able to upload new images to my website from my media library. When I try to upload an image it appears a blank popup with the "Upload Media" tab but I can't choose any image.  I have tried it several times but always the same result.

Also I've tried to disable all plugins and again the same...

I've tryed elementor and visual composer and they work fine but they are heavy plugins.

 

Please help me...

 

Thank you 

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  Sandra Prunici

  • May 26, 2021 10:06

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.17 and Brizy Pro 2.2.11 version? Could you please temporarily activate a WordPress default theme? Do you have the same problem?

  Best regards,
  Sandra

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  Christos Sarvanis

  • May 27, 2021 08:42

  Hello again, I have the latest Brizy Free 2.2.17. I use clouflare. Does cloudflare effects on brizy?

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  Sandra Prunici

  • May 27, 2021 14:31

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials for this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Christos Sarvanis

  • May 28, 2021 13:01

  Hello Sandra did you receive my details?

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  Sandra Prunici

  • May 28, 2021 16:49

  Hi,

  Yes, thank you for the WP credentials. We already send you a reply in the private ticket.

  Thank you!

  Best regards,
  Sandra

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  Christos Sarvanis

  • May 28, 2021 17:21

  Great your support already solve the problem...

  Thank you Sandra :)

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  Christos Sarvanis

  • May 29, 2021 06:18

  Hello again Sandra, finally I've found what was the issue.

  Appearance 》Custonize 》Performance 》Defer parsing of javascript

  I turn it to off and everything is fine. I can upload my images now :)

  I have read a lot of requests in your forum with the same issue. It is possible to help them.

  Thank you very much for your support!

  Regards
  Chris

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  Sandra Prunici

  • May 31, 2021 09:34

  Hi,

  Great! Thank you for updating us and writing here about this! We are happy to hear this!

  Best regards,
  Sandra

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