Brizy Cloud Contact from is not sending

Chih-liang Yeh

• May 24, 2021 09:04

To whom it may concerns,

I self-hosted on my server, and I noticed the contact form did send the lead on my project.

However, it didn't send through the email notification I setup on the submit button.

Is there an issue or bug with that?

Thank you,

Liang

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  Alex

  • May 25, 2021 09:28

  Hi Liang,

  Is the problem with this project: https://blueberry6084068.brizy.site/ ? If you fill in the form directly on the cloud link will you receive the message? Does the problem only appear when you send from your custom domain?

   

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  Chih-liang Yeh

  • May 25, 2021 10:56

  Hi Alex,

  Yes. That is the project.

  I can see the form submission will record the lead in the project, but I didn't receive the email from the submission.

  Please refer to the hosting we put in the s3 server.

  https://www.livecall.tw

  Thank you,

  Liang

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  Alex

  • May 26, 2021 20:03
  • Edited

  Hi Liang,

  Before going to the next step you need to confirm that the form works when you use the subdomain: https://blueberry6084068.brizy.site/ directly and does not work when it is on your domain: https://www.livecall.tw
  We did some tests on https://blueberry6084068.brizy.site/  and it works well for us: https://jmp.sh/7I81Lsj

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  Chih-liang Yeh

  • May 27, 2021 02:54

  Hi Alex,

  Interesting. I didn't receive the email from my email client which we port into Google Workspace.

  Is that something I need to test it with Google?

  I can receive other emails without any issues.

  Thanks,

  Liang

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  Alex

  • May 27, 2021 19:06

  Hi Liang,

  so if I understand correctly you have a custom email where you do not receive messages but with a different email like @gmail or @yahoo everything works well?

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  Chih-liang Yeh

  • June 01, 2021 10:04

  Hi Alex,

  That's not what I mean.
  Let me clarify the environment I have now.

  - Site: https://www.livecall.tw (file export from Brizy Cloud)
  - Contact Form: Email setup to send sales@livecall.tw

  However, the Brizy Cloud dashboard did show the lead record from the contact form I submitted, but it didn't send through the email to the mail I setup for sales@livecall.tw.

  That is the problem I am facing now.

  Thanks,
  Liang

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  Alex

  • June 01, 2021 19:08

  Hi,

  I understood that initially. But what I want to check are these two cases: 
  - do you receive the email from our subdomain where your project was originally stored: https://blueberry6084068.brizy.site/?
  - do you receive the email if you add another email instead of sales@livecall.tw?

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