lifetime access

Luke Szyrmer

• June 08, 2021 10:21

Hi there,

I have paid for a lifetime license but this doesn't seem reflected anywhere. I didn't get an email confirmation and my account type is still appsumo 2 licenses. Please confirm what needs to be done in order to get access to the lifetime license.

0

• 

  Sandra Prunici

  • June 08, 2021 13:20

  Hi,

  I'm sorry for this inconvenience. Could you please send us the email you used to purchase the Brizy Pro license? You can send it here and before approving your reply we will delete the email. Are you log-in Brizy account with the email you used to buy the license?

  Thank you!

  Best regards,
  Sandra

  0
• 

  Luke Szyrmer

  • June 09, 2021 15:21

  it should be [Deleted by Brizy Support Team]. I think I wasn't logged in when I purchased it and that's why there was an issue.

  0
• 

  Sandra Prunici

  • June 10, 2021 12:48

  Hi,

  Thank you for these details. We checked this email but unfortunately, didn't find any purchase from this email. We suppose that you used another email or missed some characters from the email when purchased the license. Could you please check this aspect?

  Best regards,
  Sandra

  0
• 

  Sandra Prunici

  • June 10, 2021 12:59

  We can strive to find from what email has purchased the license but could you please inform us the most exact data and hour (with time zone) when you purchase the license?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Luke Szyrmer

  • June 10, 2021 13:16

  Hi Sandra,
  The transaction happened on 12:03:17 Warsaw time on June 8. This is continental european time.

  0
• 

  Sandra Prunici

  • June 10, 2021 15:34

  Unfortunately, we didn't found this transaction. We will get in touch with Paddle (which is our payment processor) about this case through email and will add you to the CC to receive their reply too. 

  Best regards,
  Sandra

  0
• 

  Luke Szyrmer

  • June 10, 2021 15:43

  If you don't see it, let me just redo the transaction.

  0
• 

  Sandra Prunici

  • June 11, 2021 10:09

  Hi,

  At the moment, we can't send the refund for this payment but after we will receive the reply from the Paddle we will have access to the transaction and will be able to send the refund if you will want. Also, we will be able to transfer the license from that email to your personal account.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.