Woocommerce cart icon and sidebar empty on specific pages on tablet

Jp Bouyer

• June 05, 2021 19:43

Hi,

I'm experiencing a problem that is only on a tablet. The cart icon and the cart sidebar are set at empty (while it is actually full of items) on these pages:

- the shop page

- the category pages if the display type is set to default; if it is set to "category", it's ok, the cart shows the right items and price

So, I only have the problem left on the shop page ("produits" on this website: korporeal.net).

Could you help me find out what I could do to have the cart display the proper values on this page on tablet, please?

Have a nice evening,

JP.

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  Sandra Prunici

  • June 07, 2021 11:43
  • Edited

  Hi,

  Unfortunately, I can't reproduce the problem you reported. See here.

  Could you please check if you have the latest Brizy Free 2.2.17, Brizy Pro 2.2.11 and WooCommerce 5.3.0 version? Could you please temporary deactivate all external plugins (except Brizy Free, Brizy Pro and WooCommerce) and activate a WordPress default theme?

  Best regards,
  Sandra

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  Jp Bouyer

  • June 07, 2021 12:34

  Hi Sandra,

  Thank you for looking into it. I see in your link that you are testing on a computer. The problem only occurs when the website is visited on a tablet. Did you have a chance to try that on a tablet? I have to clone the website in order to make the test you suggest (the website is live now!). I'll let you know if I find out what the problem is!

  Have a nice day,

  JP.

   

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  Sandra Prunici

  • June 08, 2021 11:09

  Hi JP,

  I'm sorry, I forget to mention that I open your site on my MacBook and I could reproduce the problem you encounter on your site on the desktop too. See here. Unfortunately, I couldn't reproduce the same problem on my test site. Therefore, I suppose the problem can be another.

  Could you please check if you have the latest Brizy Free 2.2.17, Brizy Pro 2.2.11 and WooCommerce 5.3.0 version? Could you please temporary deactivate all external plugins (except Brizy Free, Brizy Pro and WooCommerce) and activate a WordPress default theme? Did you add some external code? Could you please temporary delete it and check again?

  Thank you!

  Best regards,
  Sandra

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  Jp Bouyer

  • June 08, 2021 12:13

  Hi Sandra,

  no problem, I will clone the website this weekend and perform some tests. I'll let you know if I find anything of interest regarding this issue.

  Have a nice day!

  JP.

   

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  Sandra Prunici

  • June 09, 2021 09:42

  Hi,

  Ok, thank you for updating us regarding this problem. We will wait for your response!

  Best regards,
  Sandra

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