Landing page says "Project was not found"

Ahmed Abbas

• June 05, 2021 14:18

Each five minutes I get different result, when I browse it says Project was not found and then 5 minutes later is shows the landing page, please help this is urgent:

Everything was created like every time, a CNAME record and then subdomain:

https://voya.aramargos.com/

lychee6721444.brizy.site

 

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  Sandra Prunici

  • June 07, 2021 11:32

  Hi,

  Could you please send us a screenshot of how did you set up the Cname and A record in the domain registration? I checked the DNS of your project and found that the A record isn't set up. See here. Could you please recheck?

  Best regards,
  Sandra

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  Ahmed Abbas

  • June 07, 2021 14:28

  Sandra,

  There should not be any A record for these subdomains! I have been creating tens of them on your platform, not once I used A record only CNAME record!

  Look at these please:

  Brizy Cloud Publish:

  

  Name.com:

  

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  Sandra Prunici

  • June 08, 2021 12:40

  Hi,

  Thank you for all these details. My colleague, Natalia, informed me that you already solved this problem in the private ticket. Is all working fine now?

  Best regards,
  Sandra

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  Ahmed Abbas

  • June 08, 2021 13:06

  I just got her email, she said there was a cache issue on the amazon servers. Now it looks like it's resolved, I will keep an eye and will let you know if I need help.

   

  Thank you Sandra

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  Sandra Prunici

  • June 09, 2021 10:05

  Great! Thank you for confirming this with us!
  Yes, of course, if you need help, feel free to ask us. We will be happy to help you!

  Best regards,
  Sandra

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  Jaroslav Sazma

  • June 10, 2021 12:41

  Hello,
  we have the same problem as Ahmed. Our DNS is set correctly, but our domain dovolenanamiru.exclusivetours.com says "Project was not found".

  Please can someone look into this as soon as possible?

  Thank you.
  Jarda

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  Sandra Prunici

  • June 10, 2021 15:25

  Hi Jarda,

  Just now I opened the URL link you send us and all seem to open fine. See here. Could you please delete the browser cache and check again?

  Best regards,
  Sandra

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  Jaroslav Sazma

  • June 10, 2021 15:42
  • Edited

  Hi, Sandra,

  thank you for your reply. Browser cache is not the problem, I tried 5 times to open the site in an anonymous browser window and 2 times it loads fine and 3 times it says "Project was not found". My case:

  - I enter an address and the site says "Project was not found".
  - I enter the address a second time and the site loads.
  - I enter the address a third time and the site loads.
  - I enter the address a fourth time and the site says "Project was not found".
  - I enter the address a fifth time and the site says "Project was not found".

  This is a problem for us, we need the site to be available all the time. This happens on multiple computers, we can't use the site.

  Thank you for your help.

  Jarda

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  Sandra Prunici

  • June 11, 2021 10:21

  Hi Jarda,

  I informed our team about this problem and they said that already fixed this issue. Could you please delete the browser cache and check it again?

  Best regards,
  Sandra

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  Jaroslav Sazma

  • June 11, 2021 10:48

  Hi, Sandra,

  we're testing it, and it looks fine now. If the problem comes up again, I'll write again for help.

  Thank you,

  Jarda

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  Sandra Prunici

  • June 11, 2021 11:45

  Hi,

  Great! Thank you for confirming this with us!
  Yes, of course, if you will found again this problem, feel free to inform us and we will be happy to help you!

  Best regards,
  Sandra

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