Brizy PRO personal can't add second custom domain

Techbricks Team

• June 03, 2021 07:36

Hi there,

I have the Brizy PRO personal license but it seems that I cannot access all the functionalities mentioned for this option. For instance, I'm not able to add a second custom domain to my Brizy cloud website. How can I solve this issue?

Thanks a lot,

Melania

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  Techbricks Team

  • June 03, 2021 09:58

  This another example of a feature I can't use:

  Although this appears on my accont: 

  

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  Sandra Prunici

  • June 03, 2021 11:19

  Hi Melania,

  Could you please check if you log in to Brizy Cloud with the same Brizy account where you have the Pro license? Could you please send us the email of your Brizy Pro account? You can send the email here and before approving I will delete it from your reply. In such a way we will protect your email from public view.

  Best regards,
  Sandra

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  Techbricks Team

  • June 03, 2021 11:59

  Hi Sandra,

  It seems that the email is the same and it is: [Deleted by Brizy Support team]. How should I proceed?

   

  Thanks,

  Melania 

   

   

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  Sandra Prunici

  • June 04, 2021 09:40

  Hi,

  We checked the email you send us and find that we don't have a user with that email ( inf***cks (dot) it). We find that we have a user with this email inf***cks (dot) io. Is this your email and account? Could you please check this? Do you log in to Brizy Cloud with this email inf***cks (dot) io?

  Best regards,
  Sandra

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  Techbricks Team

  • June 04, 2021 09:56

  hello,

  yes, correct. The email ends with .io. Sorry for the misunderstanding. 

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  Sandra Prunici

  • June 07, 2021 09:09

  Hi,

  Thank you for the confirmation! We already solved this problem on your account. Could you please check if all is working fine now?

  Best regards,
  Sandra

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  Techbricks Team

  • June 07, 2021 09:37

  Hi Sandra,

  Yes, I can access all the PRO features now. Thank you so much.

  Kind regards,

  Melania

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  Sandra Prunici

  • June 08, 2021 10:10

  Hi,

  Great! I'm happy to hear this!
  Have a great day!

  Best regards,
  Sandra

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