Website Not loading

Vineet Relia

• May 17, 2021 06:53

Hi,

We have been using the plugin on our website www.relia.in

However the website is not loading now and we have been trying to debug the issue. Finally I got an email from wordpress which shows the following error:

Error Details
=============
An error of type E_ERROR was caused in line 108 of the file /var/www/wp-content/plugins/brizy/editor/api/platform.php. Error message: Uncaught Exception: unable to obtain the platform credentials in /var/www/wp-content/plugins/brizy/editor/api/platform.php:108
Stack trace:
#0 /var/www/wp-content/plugins/brizy/editor/api/platform.php(42): Brizy_Editor_API_Platform::getCredentials()
#1 /var/www/wp-content/plugins/brizy/editor/user.php(98): Brizy_Editor_API_Platform->__construct()
#2 /var/www/wp-content/plugins/brizy/editor/user.php(58): Brizy_Editor_User::clone_user(Object(Brizy_Editor_User))
#3 /var/www/wp-content/plugins/brizy/editor/project.php(101): Brizy_Editor_User::get()
#4 /var/www/wp-content/plugins/brizy/editor/project.php(59): Brizy_Editor_Project::create()
#5 /var/www/wp-content/plugins/brizy/public/hooks.php(104): Brizy_Editor_Project::get()
#6 /var/www/wp-includes/class-wp-hook.php(292): brizy_initialize_asset_loader('')
#7 /var/www/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#8 /var/www/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#9 /var/www/wp-settings.php(560): do_action('init')
#10 /var


We are using the following versions:

WordPress version 5.7.2
Current theme: Astra (version 3.4.3)
Current plugin: Brizy (version 1.0.2)
PHP version 7.3.12


Please help urgently !!!

0

• 

  Permanently deleted user

  • May 17, 2021 14:24

  Hi,

  Thank you to getting in touch with us.

  Please update to the latest Brizy Free 2.2.15  and Brizy Pro 2.2.10 version. 

  Regards,

  Nelly

  0
• 

  Vineet Relia

  • May 17, 2021 14:41

  already updated to Brizy 2.2.15 but it did not help, pls help as our website has been down now for many days 

  0
• 

  Permanently deleted user

  • May 17, 2021 15:36

  Hi,

  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Regards,

  Nelly

  0

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