Webpage in Brizy WP Plugin Pro - destroyed

Bartosz Juszczak

• May 13, 2021 10:24

Today after updated to latest versions of both Free and Pro version of plugins our website is destroyed. We have tried to enter Brizy Editor and Update the page but it didnt helped.


Please help as, this is critical!

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  Bartosz Juszczak

  • May 13, 2021 12:37

  Wating for your reaction and post approval we did lots of analysis and we found the root cause. Your latest Brizy/Brizy Pro plugin versions cases problem with Yoast (Premium). Please provide fixed version (the one that will not cause issue with Yoast) to us

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  Sandra Prunici

  • May 13, 2021 15:54

  Hi,

  Thank you for all these details. I checked now your site and all seems to load fine. See here. Could you please delete the browser and site cache and check it again?

  Best regards,
  Sandra

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  Bartosz Juszczak

  • May 26, 2021 16:18

  Sandra, after we found root cause we have rolled back plugins to old version and recreated DB from backup. Could you please provide solution so we can upgrade to latest version? It is already 13 days...
  
  Maybe we could contact via email (bartek@21infinity.com), as this system does not send email notifications which causes additional time lost

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  Bartosz Juszczak

  • May 26, 2021 16:19

  .... and why any comment from my (premium user) waits now for your approval???!
  
  

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  Sandra Prunici

  • May 27, 2021 09:34

  Hi,

  Thank you for your reply! Could you please inform us what are your current Brizy Free and Brizy Pro version? At the moment, we have the 2.2.17 version for Brizy Free and the 2.2.11 version for Brizy Pro. If you update the plugins to these versions, do you receive the same problem?

  Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same problem?

  "why any comment from my (premium user) waits now for your approval?" - in the forum, each comment and post should be approved by the Brizy Support team. We integrated this option to protect the user's data. In some cases, users share with us the URL link of the site or their email but don't want to make these details public. For this reason, until the comment/post isn't approved these details aren't public and when we approve it, we can delete these details.

  Best regards,
  Sandra

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