URGENT. html download do not work

Jose Ribeiro

• May 11, 2021 14:23

Hi

I have changed 2 pages and html downloaded. When copied to the production hosting all the pages do not work. I restored the full website from the backup I have done just before the copy of the 2 new pages and still do not work. The website in problems is https://mas-glutation.com

The brizy site is working so something is wrong in brizy cloud.

Best regards

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  Sandra Prunici

  • May 12, 2021 08:55

  Hi,

  Could you please give us more details about your production site from production hosting? Is the entire production site made on Brizy Cloud? Did you export the HTML site and after this published on the thirty-party hosting? In this case, you can't download HTML of only 2 pages and replace them in the production hosting. You have to remove the entire HTML from production and add the new HTML you recently downloaded with the modification you made. Could you do this?

  Best regards,
  Sandra

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  Jose Ribeiro

  • May 12, 2021 08:59

  Please close this issue. I do not know why but Filezilla FTP was truncating the html files and then the web was destroyed. I have used other FTP SW and now all is fine.
  I apologize for the open issue not related to brizy.cloud

  Regards

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  Sandra Prunici

  • May 12, 2021 13:12

  Hi,

  Thank you for updating us regarding this issue! Great to know that you found the cause of this inconvenience!

  Best regards,
  Sandra

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