The export does not end.

Roberto Ferrando

• May 25, 2021 12:26
• Edited

I have new problem with export in html.

This time is very easy site, one page, nothing in embed, nothing strange.

I had export with successful one time, but after the export does not end.

https://cherry6316627.brizy.site/

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  Permanently deleted user

  • May 25, 2021 14:34
  • Edited

  Hi Roberto,

  My colleague Natalia informed that you have a opened discussion on this subject on the Zendesk platform. Could we maintain this discussion there?

  Regards,

  Nelea

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  Roberto Ferrando

  • May 26, 2021 05:48

  Hi Nelea,

  The problem in this case was different, because in the previous case it is caused by CSS and JS codes inserted in embed, while now there is none of this.

  However it solved itself, today the export worked :).
  You mentioned the Zendesk platform, can you give me the link please?

  Thank you.

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  Permanently deleted user

  • June 01, 2021 10:46

  Hi Roberto,

  Sorry for not getting back to you sooner.

  Great to know that all is working fine on your site and you could export your project. Unfortunately, I don't know what could cause this issue because I couldn't reproduce the problem. When I checked your project, everything has already worked. Regarding the Zendesk, there is no direct link. All questions are added here in the community and then we, the support team create private tickets when it is necessary. Then the client receives through the email a notification that a private ticket has been created.

  Wish you all the best,

  Nelea

   

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