The SSL certificates are down for multiple websites and I cannot access it anymore? Can you check?

Tiberiu Socaci

• May 25, 2021 07:39

I cannot load multiple websites which are on brizy.

http://itpbaiamare.ro/

https://www.itpbaiamare.ro/

https://www.dewoontuin.be/

and other.  all of the report wrong ssl

 

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  Tiberiu Socaci

  • May 25, 2021 08:08

  still down? how do you report this type of urgent platform issues? is there a ticket email or phone number? or something else? 

  I cannot wait hours to get a reply for such s critical situation.

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  Tiberiu Socaci

  • May 25, 2021 13:33

  any options here? 

  It seems the websites are visible from Romania, but when I try to open from Germany I get the privacy issue. 

  

   

  

  

   

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  Sandra Prunici

  • May 25, 2021 13:35

  Hi Tiberiu,

  I checked both sites (the first and second link are the same) and I find that the SSL is added successfully. See here and here. Could you please delete the browser cache or check in the incognito mode of the browser sites?

  Best regards,
  Sandra

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  Tiberiu Socaci

  • May 25, 2021 14:18

  Hi Sandra,

  I am checking on 3 different browwsers, and icongito mode and I get the same. PLease see the video: https://1drv.ms/v/s!AqAHBzekv85Ahvp6UikUQnngjvY8Ww?e=q4r8k8

  Thanks

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  Mahyar Moharer

  • May 25, 2021 17:51

  This exactly happened to all of my websites too, I did check yours and none of them open here in Canada I did receive the same error message.

   

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  Sandra Prunici

  • May 26, 2021 09:24

  Hi there,

  @Tiberiu Socaci, thank you for all these details. In your first message, you send us some other URLs but now I checked these 2 https://www.inchirierigorj.ro/, https://www.synrgy.ml/ and all seems to work fine. I checked them on the incognito browser mode. See here. Could you please check them again?

  @Mahyar Moharer, could you please send us the URL you find that don't have the SSL? Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • May 26, 2021 09:55

  Hi there,

  I'm sorry for this inconvenience. We checked this problem with our developers and found an inconvenience that is already in the fixing process. In a couple of hours, all will be work correctly. I will inform you in an update when it will be solved. 

  Thank you for your patience and for reporting to us all these details!

  Best regards,
  Sandra

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  Tiberiu Socaci

  • May 26, 2021 15:47

  Can you imagine having a lot of sites down for more than 1 day? This is totatlly unrealible way of support. 

  What can I say to my customers? How can I exaplain this? 

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  Sandra Prunici

  • May 27, 2021 14:23

  Hi,

  I'm sorry for this inconvenience and problem. Your sites weren't displayed without SSL everywhere. Only some internet providers for some reasons blocked the SSL certificate. We suppose they do it to check them and be sure that all is working fine. Could you please check if you still face this problem? After our test and investigation, all should work fine now.

  Thanks!

  Best regards,
  Sandra

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