woocommerce categories element not displaying

Xavid Ramirez

• May 10, 2021 14:36
• Edited

Greetings
I ran into a problem within Brizy pro (2.2.9). Using the woocommerce elements, specifically the Categories element.
Within the builder I see this:
https://jmp.sh/nUiE4I6

And, in the website, I see this:
https://jmp.sh/Uh3MiWi

Everything started once I deleted the "uncategorized" category since I had already set up the ones I will use. However, after the issue came up, I tried to create an "uncategorized" category while deleting the rest to see if that was the issue. So far it remains the same as the second image mentioned.
Advise would be appreciated

Update: I tried creating a new page (not a new installation of wp/woocmmerce) and tried out the Categories element on it. It worked. I still don't understand why it stopped working in the page I was working on, that kind of worries me of it stop working in a near future.

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  Sandra Prunici

  • May 11, 2021 16:03

  Hi,

  The "Uncategorized" category is the default category and normally it can't be deleted. It is the category that will automatically appear along with your product when you don’t categorize it. Could I ask you how did you delete it?

  At the moment, if you deleted the default "Uncategorized" category, you have to set up another "by default category". For this, please go to the Products -> Categories and select another category you want to make as default and click on the "Make default" option. See here.

  After this, go to the page where you add the Categories element, update it and check if you receive the same problem.

  Also, please be sure you have the latest versions for Brizy Free 2.2.13, Brizy Pro 2.2.9 and WooCommerce 5.2.2.

  Best regards,
  Sandra

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